I leased a Sonata 3 years ago from Planet Hyundai and it was a great experience! It really made me rethink my mistrust of car salespeople.
I've been in the process of trying to buy out the lease and Hyundai of Las Vegas would not provide any information over the phone. We had to set an appointment and come into the dealership to receive the buyout quote and get a copy of the lease contract. We had a 5pm appointment, but when I questioned the excessive quote, over 18k, the only person with access to the lease was already gone for the day. Sigh..."No thanks, I dont want to lease or buy another car. No thanks, I dont need financing for the buyout, No thanks, I don't want to compare rates... PLEASE, I just want to see the contract, which has the buyout numbers listed on it so I can have my credit union cut a check!!"
After exchanging emails with Wes and demanding a copy of the lease contract, I was finally directed to contact Hyundia Finance. They immediately provided a buyout quote that was around $3k less than the dealership!! They also sent me a copy of the lease contract. Amazing! Who knew I could contact them directly and not waste hours on the phone, sitting at the dealership, and emailing Wes...??
The contract shows a $400 purchase option fee (see pic), which Hyundai of Las Vegas apparently ignored and then plugged in their own number, around 3k. It seems fishy that the lease contract was unavailable during my meeting with Hyundai of Las Vegas as they presented the inflated buyout number. If I weren't a trusting person, it would almost seem deliberate, which would reinforce my original mistrust of car salespeople.
Hyundai Corporate does not seem concerned as "each dealership is independently owned and operated", but I view dealerships as "Brand Ambassadors" since they are using the Hyundai name. If Hyundai is alright with their dealerships exercising unethical business practices, then their entire Corporate Ethos is corrupt and I won't do business with them.