Initially, I planned on writing this email to commend Lisa Abbott & the Service Department on the services I received on my 2011 Hyundai Genesis. Lisa not only kept me informed, but was an awesome advocate with my warranty in getting the required repairs authorized (Total Invoice $5273.35). Thank you to Lisa Abbott for a job well done!! Unfortunately, my opinion was tarnished upon receiving my vehicle back this morning. The service department not only did great job on the repair, but also in THEFT!!! When I brought my vehicle in last week, my ashtray was "OVERFLOWING" with an assortment of quarters, dimes, nickels, & a few pennies. Underneath the ashtray was a folded $10 bill. The the vehicle was returned to me, the key fob, a few pennies, & a bullet casing in the ashtray.
I immediately reported this to the service dept ending in a conversation with a supervisor, Paul. Paul said he questioned the technician/staff, but as I expected was unable to determine whom the thief was at that time. He said he would review security footage to find the culprit. As a resolution to me, he would note my record of a free service oil change (value of about $45). I left & followed up with an email to Dennis Fekete service dept manager, in which I have not received a response at this time.
In all the years I've had vehicles serviced, I have never has such an experience. Given the volume of cars Hyundai of Las Vegas services, an employee(s) that steal from customers vehicles, especially money, I refuse to believe I am the first or the last. That includes bringing this incident to management's attention. What was considered an "A++" service had been downgraded to an "F" dealership in my perspective.