Hyundai of Las Vegas

I recently accompanied my mother to Planet Hyundai to buy her first new car in 13 years. Buying a car is always a daunting experience, especially for women. From our first email and phone contact with Plan her first new car in 13 years. Buying a car is always a daunting experience, especially for women. From our first email and phone contact with Planet Hyundai to our triumph of working with Bob Stewart, we couldn't have asked for a better buying experience. Bob is so devoted to customer service, he even gave my car a nice wash while we were waiting to finalize the paperwork on my mom's vehicle. I've told Bob that I'll be visiting him for my next car buying adventure and have been very vocal in recommending Bob and Planet Hyundai to all my friends. Mom is so proud of her new car and is showing it off to everyone. Thanks to Planet Hyundai for putting the joy back into the new car buying experience. More

From my very first phone call to Planet Hyundai, I was impressed by their level of customer service. Everyone at Planet Hyundai was pleasant, friendly and helpful. Bob Stewart took the pain out of buyin impressed by their level of customer service. Everyone at Planet Hyundai was pleasant, friendly and helpful. Bob Stewart took the pain out of buying a new car. My 2010 Touring is the first new car I've had in thirteen years and I am delighted with its appearance, comfort and performance. Bob answered all of my questions and provided me with the training I needed to feel comfortable operating the features of my new car. I have, and will, continue to refer friends and family to Planet Hyundai based on my wonderful experience. Thanks Planet Hyundai, Darlene More

Great experience did the whole deal online jus came in test drove and did paperwork staff very freiendly was in and out in no time well definitely recommend to others my sales man Bob Stewart was Great test drove and did paperwork staff very freiendly was in and out in no time well definitely recommend to others my sales man Bob Stewart was Great Friendly, honest and knows his product(s) inside and out. The Planet dealership itself is clean and efficient. I would advise others to seek out Bob online More

Chris Rooney was terrific, and made my Hyundai experience very pleasant. I have been spoiled by BMW, Pprsche and Mercedes buying experiences in the past, so I was quite surprised as to how professional Chris very pleasant. I have been spoiled by BMW, Pprsche and Mercedes buying experiences in the past, so I was quite surprised as to how professional Chris, and the entire Hyundai experience was. I called my son, who has a new 3 series BMW, and told him that one day, if he really makes it, he can move up to a 2011 Sonata. More

Our experience with Planet Hyundai was GREAT! Having communicated with the internet sales team (Bob) prior to our visit, we were shown exactly the car types we were interested in immediately upon arriva communicated with the internet sales team (Bob) prior to our visit, we were shown exactly the car types we were interested in immediately upon arrival. There was no pressure to purchase and we felt that Bob really helped us get a great deal! I highly recommend the internet sales team and Planet Hyundai!!! More

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We bought a new Vera Cruz . That is our third new car at this dealership. However they are changing ownerships I only hope they stay the same. We will see. Everyone at this dealership will do well by main this dealership. However they are changing ownerships I only hope they stay the same. We will see. Everyone at this dealership will do well by maintaining the same professionalism they have throughout our experience with them . More

I just purchased my FIFTH Elantra (think it's a good car?) -- my second in a row from Planet Hyundai. My sales representative was [still is, I presume (smiling)] Bob Stewart. Great fellow: Friendly, hon car?) -- my second in a row from Planet Hyundai. My sales representative was [still is, I presume (smiling)] Bob Stewart. Great fellow: Friendly, honest as the day is long, and knows his product(s) inside and out. The Planet dealership itself is clean and efficient. I would advise others to seek out Bob or his co-worker, Chris Rooney. No tricks, no surprises, and I paid a pefectly fair price. Best vehicles on the market, and the longest warranty available. I've never needed it, but it's comforting. So is free roadside assistance. What's not to like? More

I was basically held hostage. I was very clear from the beginning that I wasn't going to make a deal today, but of course that is always their goal, so I understand that they were going to try. I let them beginning that I wasn't going to make a deal today, but of course that is always their goal, so I understand that they were going to try. I let them take my keys to look at my trade, and then could not get them back. I kept saying I wasn't committing to anything right then, and then just kept saying no, no, no, and asking for my keys. I needed to go and pick up my daughter, and was about to be late. I finally had to raise my voice and demand my keys for them to bring them, and then they "had to locate them." I would rather get a bad deal from somewhere else than deal with these people ever again. More

I wished I'd visited this site prior to my attempted dealings with Planet Hyundai. I live in OC, CA and found a 2004 Toyota 4WD truck I wanted with the right miles, year, options, color and etc. I w dealings with Planet Hyundai. I live in OC, CA and found a 2004 Toyota 4WD truck I wanted with the right miles, year, options, color and etc. I work in the Business doing dealer audits, lease return inspection and remarketing for the banks that loan the money to dealers. I had a professional inspector from my company check out the car including using a paint meter to check for prior repair. I also got a CarFax on the one owner truck. So I did my homework and all along I was transparent with my dealings including faxing in a credit application and had copies of all current loan info, income and etc. Keep in mind they knew my occupation and my understanding of the system and had everything needed to write a deal. They started using word play over the phone and I had to remind them once again of my occupation in the business and told them "Let's both play strait up and make this happen or I'm not driving 8+ hours round trip to just to start the process". Note: I have successfully purchased 5 cars in the last ten years by pre-negotiating via, internet, phone and faxes with no problems; in fact it made the process less stressful. I've also sold a few cars this way with a perfect buyer’s satisfaction record. As I said I play it striat-up. After their assurance that a deal was done depending on the final details of out of state tax, title and etc. We were between $351 and $371/month with out the trade and they would not give a fair price on my truck unseen. OK, so I asked if I could keep it and sell it myself while getting a loan for the new truck. They agreed after having had my credit application in hand since the day before to help make the determination. Their truck had a $3000 higher Kelly Blue Book market value then I was paying and my truck had a NADA (National Auto Dealers Association) "TRADE IN" value only $500 lower then my payoff, so there was still room to fit my truck in the deal as a trade in with a slight increase in payments that were still in my budget and prequalification. I spent two tanks of gas, breakfast and dinner for the second driver and drove 8 1/2 hours round trip and they had not even ran my credit yet, but had been talking to me as if every thing checked out and was ready to go. Four very frustrating hours later I'm driving my own truck home because after spending 4 days negotiating the deal now after driving all the way there, they needed $2000 down with the same payments and acted like since I drove so far I would just roll over. They also lied about being able to swap out the liner of the truck I was buying, since I wanted to keep my carpet kit... it turned out to be a spray on liner that coating was too thick to fit my carpet kit in correctly and I spoke specifically of taking out the plastic liner to fit my carpet kit. Talk about ignoring the details and just saying what the buyer wants to hear just to get them on the lot… even if the have to drive over 4 hours. I spoke with the GSM showing him on my company computer, one that has access to industry websites, links and passwords to standard industry valuation websites and tools used by dealers. He didn't like the idea of dealing with an industry insider that had the facts on screen right in front of him and was using industry terms and he killed the deal while lying about the loan to value being the issue. Funny thing is my current loan is paid ahead ($20 or so, per payment for three years) and I have a higher payment now then the new loan would have had, so it does not make sense that a bank would not write a loan for less principal and lower payments on a truck with 70,000 less miles. Nice waste of 2 tanks of gas and an entire day. More