Hyundai of Las Vegas

I don't remember who I dealt with but it doesn't matter. They put me through 3 different person during the dealing process. I'm a very tough customer and can smell bad fish from miles away and boy it wasn' They put me through 3 different person during the dealing process. I'm a very tough customer and can smell bad fish from miles away and boy it wasn't very far with Planet Hyundai. To make a long story short the first guy was nice, but when he couldn't deal with me so he forwarded to the next guy who was the biggest assh*le. This idiot didn't care about how much I can afford for a car or my goals. He just wanted me to close the deal right away. In the end they did give me a decent offer for a new 08 Accent. I told them i need to think about it. This is when they all gave me dirty looks as I walked out of the door. One of the guy made a smart comment that I wasted their time. This is the kind of experience anyone shouldn't go through at a dealership. It doesn't bother me because i already understand that alot of car dealers are the scum of the universe. More

Stay away from this dealership if you want an honest deal. They will rir you off, plain and simple. My wife was sold the wrong car, not what she selected, and the salesman made this huge mistake. Not on deal. They will rir you off, plain and simple. My wife was sold the wrong car, not what she selected, and the salesman made this huge mistake. Not one manager dealed with us honestly in the 12 day period that followed as we tried repeatedly to rectify their mistake. Bottom line is this: they only care about making their numbers, rather than actually caring about their customers. Every single person that we dealt with lied to us, about every aspect of the sale, and financing that followed. You would be dealt with much more honestly at their sister company in the north, Centennial Hyundai. More

The price I got was great I thought! I was toled that I was paying $14,300 for a brand new 2007 Hyundai Elantra and I was toled that they were paying off my loan on my trade which was fair. I owed about 3, was paying $14,300 for a brand new 2007 Hyundai Elantra and I was toled that they were paying off my loan on my trade which was fair. I owed about 3,000 on a 2001 Ford Focus with no problems and looked great. I did not have the trade with me and I was toled that I had to sign the contract before I left to go get the trade. The price on the contract was about $19,000 I was toled that it would all be cleared up when I handed over the trade and 19,000 - $3,000 is $16,000 and after you factor in taxes and fees that makes sence. What actually happend was just the oppisite they did not take off the $3,000 they only took off about $200 which was the taxes I had already paid on the $3,000 from the trade. THEY USE trickey wording and I will never make the mistake of buying from them agin! They took advantange of me being a first time buyer! "my parents financed the trade" and when I went to get the green slip I toled the finance manager how funny that trick was. "buy that point I had accepted it and did not really care" but the finance manager had the nerve to tell me being a certified nurse assistant that I am an IDOT and that I should never leave that job beacuse I an to stupid to do anything else! I was so mad not only did they take advantage of me but they had the nerve to tell me how stupid I am! More

It took a full week for my 2006 Santa Fe to be LOOKED at after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status o after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status of it and all I was told was that it hasn't been looked at yet _ then finally the last time I called I was told it was fixed. I drove it home and almost made it before the same thing happened again. Had it towed back again, was promised by everyone that it would be looked at the next day and they would call to keep me advised. No body called and when I called I was kept on hold twice for over an hour before I was hung up on. In short service is a very foriegn concept to the service department. I'm still waiting to hear if it's been looked at - On the secont trip back for the same problem it's been there 2 and a half days and counting - and still waiting for someone - anyone to tell me if it's even been looked at. More

This dealer uses extremely deceptive advertising and sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car afte sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car after the deal was agreed upon. Sales Manager Joe was extremely rude and berating when this issue was adressed. Brand new car was sold with a known electrical problem, which they had no problem with. It took 5 weeks and 3 visits to the service department to get the issue resolved. Throughout entire process, dealership manager refused to take calls or address the issues in any way. Upon further research, I discovered that this company has had 44 BBB claims in the past 3 years, many of which were not resolved to the customers satisfaction. Planet Hyundai, despite the fancy showroom and impressive sales numbers, has by far the worst reputation of Hyundai dealers in the Las Vegas area. To anyone considering giving this place your business, I would say, do your research before hand, and buyer beware!!! More