Hyundai of Lincolnwood

I arrived 15 minutes before my scheduled service time at Hyundai of Lincolnwood and selected the Ride Share option so I could be driven home. After waiting 15 minutes, I asked when the driver would arriv at Hyundai of Lincolnwood and selected the Ride Share option so I could be driven home. After waiting 15 minutes, I asked when the driver would arrive. The employee kept saying “another 15–20 minutes.” This happened three times. In total, I waited over 50 minutes before finally being taken home. Before I left, the employee promised twice that he would call me when my car was ready. Nobody ever called. When I called the service myself, they told me the car was already finished. The woman on the phone said the driver would pick me up in 30 minutes, but after waiting another hour and a half, nobody came. When I called again, I was told there were no drivers left and I had to come on my own. When I arrived, they told me I had to pay for two filters and labor, even though my vehicle purchase included four free maintenance services. I refused to pay, but they refused to return my car keys. I had to call the police, and only after that did they give me back my keys. Later, I discovered that someone at this service center tried to forge my signature on a document — my signature is very distinctive and hard to copy. In the morning, before leaving my car, I specifically asked the technician to set tire pressure to 30 PSI. However, when I got the car back, the pressure was 38 PSI. The valve caps on the left side were barely tightened, and the ones on the right side were missing completely. In addition, the right front tire pressure sensor stopped working, and the warning light has been on ever since. They didn’t even bother to check it. This was an absolutely terrible experience. I will never return to Hyundai of Lincolnwood and do not recommend this place to anyone. More

Horrible service had my car for almost 4 months. No communication no compensation. Will never use again No communication no compensation. Will never use again More

I brought my car in for the first oil change and I’ve had issues since. I have gotten multiple transmission errors and the check engine light was on for a week. They confirmed a loaner twice in advance and d issues since. I have gotten multiple transmission errors and the check engine light was on for a week. They confirmed a loaner twice in advance and didn’t have one available when I went to pick one up. Ari, the service contact was doing her best, but not 1 time did a manager come out to speak with me. They made her keep running to the back to talk to “someone/the service manager” to relay a message. A terrible consumer experience. I waited for a loaner to be available and when I dropped my car off the check engine light went off. I have videos and an examples of the errors and issues I am having with the car. After a week of having it “they can’t recreate the issue”. The Hyundai app is tracking the code and still they can’t do anything. At this point it seems they don’t want to fix the issue, my car only has 7000 miles on it and I have been to the dealer 6 times with no resolution. Avoid this place and go to another dealer. More