"Great Customer service.. Love her bubbly and caring..."
Great Customer service.. Love her bubbly and caring nature. Always prompt with her follow up.always very Professional and gray mannerisms. I would definitely recommend
"Just had my 1 year service done. Surprised the place has..."
Just had my 1 year service done. Surprised the place has changed. Donuts and coffee available free. Car came out quick. Everything looked so organised now compared to before.
"Please avoid the service dept at this dealership"
I brought my Tucson in for service. My rep, "Ron" has major difficulty answering very basic questions (What's wrong with my car? When will the part arrive? How long before it's ready for me to pick up my car? etc) Isn't that his job to either know answers to these simple questions or get them for customers? It's called "communication" and this guy is unable or unwilling to provide this. These simple questions seemed very difficult for him. I finally asked to speak with someone else in the service department, who was able to tell me straight up what was wrong with my car, what they were doing to fix it, when the part would arrive, etc. Super simple. Sad someone had to do this guy’s job for him.
Also, the woman who took payment from me told me to have a "blessed day". I'm not religious, so keep your religious B.S. to yourself.
Lastly, 2 days after I picked up my car, I received 2 phone calls from the dealership telling me to pick up my car or I'd be charged a $50 fee. Huh? Unorganized over there!
I love my Tucson and want to buy a new one (mine is almost 6 years old and want to upgrade to a Santa Fe), but if my experience with their service team is any indication of how this dealership is run, I will be going out to Long Island or Bronx to buy a new car and when it needs service, I won't be returning to this dealership.
Employees Worked With
Ron in the Service Department