Hyundai of New Bern

Bought a used car and after trade in and down payment, the amount was $4000. We financed that amount or so we thought. We actually ended up financing over $8000. Our fault for not reading the documents. the amount was $4000. We financed that amount or so we thought. We actually ended up financing over $8000. Our fault for not reading the documents. More

The dealership is warm and welcoming. The service department always make sure we are well taken care of. We went today and Jimmy greeted us and got our mileage and then escorted us in to The service department always make sure we are well taken care of. We went today and Jimmy greeted us and got our mileage and then escorted us in to the waiting area and kept us entertained and kept checking on if we needed anything why we waited for our car to be serviced and tires rotated. More

Outstanding work from the Genesis service department. Kinsey has been an absolute pleasure to deal with! I highly recommend Hyundai of New Bern. Kinsey has been an absolute pleasure to deal with! I highly recommend Hyundai of New Bern. More

Hyundai of New Bern made it so easy to buy my new 23 Palisade!! I can’t say enough about Matt in sales and “Shorty” in finance!!! And thy do the Xzilon treatment inside and out for vehicles so I definit Palisade!! I can’t say enough about Matt in sales and “Shorty” in finance!!! And thy do the Xzilon treatment inside and out for vehicles so I definitely added that on!! Thanks for being so incredible everyone!!! More

By far the best buying experience my husband and I have had! Tommie and Nika were incredible! Super friendly, quick, and easy to talk to. had! Tommie and Nika were incredible! Super friendly, quick, and easy to talk to. More

Service department was knowledgeable and thorough when explaining what needed to be done with my vehicle repair. explaining what needed to be done with my vehicle repair. More

Excellent customer service I have been watching the "Equus", for 7 years, "I got the car I wanted", thanks too Mr.Tommie Jones. Throughout the entire process Mr. Jones was very I have been watching the "Equus", for 7 years, "I got the car I wanted", thanks too Mr.Tommie Jones. Throughout the entire process Mr. Jones was very professional and knowledgeable. My experience was hassle free and pleasurable. I will definitely send clients his way. Thank you again Mr. Jones, keep up the good work. More

Awesome Customer Service This was the easiest, no hassle vehicle purchase we’ve ever made! Tommie was friendly, polite & professional. Anytime we have any follow up questions This was the easiest, no hassle vehicle purchase we’ve ever made! Tommie was friendly, polite & professional. Anytime we have any follow up questions, he promptly responds. Thank you Tommie for making this the best buying experience! More

Disappointment! As a first time buyer I wanted a car that would not cause me problems right away. I went to Hyundai with hopes of finding a good car but on the contra As a first time buyer I wanted a car that would not cause me problems right away. I went to Hyundai with hopes of finding a good car but on the contrary my purchase was the worst decision I have ever made and I know that I will not recommend this dealership to my friends or family. I didn't have my car for a month and it caused me problems right away. I went back three times to get it fixed. The third time I took the car I spoke to the manager and he told me they would fix it. They kept the car for a week and when I picked up the car, not long after that same day, the car engine light came back up. I called the manager and told him and all he said to me was that they had invested enough money on my car. Now I have to pay exactly $1,350.00 on getting the problem fixed, a problem that the car had when I purchased it and that they knew about but was not informed to me before purchasing. I clearly remember the day we tested the car, the check engine light was on and we told the sales person that we would purchase the car if the problem that was causing the check engine light to pop up was fixed. They made my first buy experience the worst purchase and I will not go back to them. More

New Car Will do business again. Excellent all around. I was treated in a professional manner. All staff was very knowledgeable of products and services. All q Will do business again. Excellent all around. I was treated in a professional manner. All staff was very knowledgeable of products and services. All questions about the vehicular purchased and financing options were answered without fluff and the employees met my expectations of what a car buying experience should be like. More