Hyundai of New Port Richey - Service Center

Why make an appointment The work was fine. The people friendly. I had an 8:30 appointment, but it took them an hour and a half to even look at my car SAD. An appointment mean The work was fine. The people friendly. I had an 8:30 appointment, but it took them an hour and a half to even look at my car SAD. An appointment means look at it then! More

Great service and personal Came in for a oil change and ECM update. People and service was great. I was in and out very fast. Thanks Shaun for the great attention and service. Came in for a oil change and ECM update. People and service was great. I was in and out very fast. Thanks Shaun for the great attention and service. More

Too many cars and not enough service The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so lo The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so long. The dealer may be one of the biggest sellers but he needs better maintenance facilities and more personnel. More

Excellent services always My family and I we are happy to count with this great dealer. In a future we want to buy another car and Will be on Hyundai New Port Richey. My family and I we are happy to count with this great dealer. In a future we want to buy another car and Will be on Hyundai New Port Richey. More

Helpful My advisor was a really great person, always had a smile in his face, and was always happy to answer any question that I had. My advisor was a really great person, always had a smile in his face, and was always happy to answer any question that I had. More

Extremely late I had an appointment for 9:30, I arrived early, and my should be 1-1.5 hour long appointment lasted 3 hours for a basic oil change. No notice that the I had an appointment for 9:30, I arrived early, and my should be 1-1.5 hour long appointment lasted 3 hours for a basic oil change. No notice that they were running extremely late or anything until I asked. Thankfully I was able to reschedule my other appointment so I wasn’t late. While they have great prices they shouldn’t over book their mechanics or at least have better planning or turn people away if already over booked. More

2 plus hour oil change Had a scheduled oil change that took over 2 hours. Not acceptable. Staff was pleasant/waiting area ok. Previous visit much more efficient in regards t Had a scheduled oil change that took over 2 hours. Not acceptable. Staff was pleasant/waiting area ok. Previous visit much more efficient in regards to time (window tint) which is why I would try/recommend them again. More

An hour and forty-five minutes and a dirty door jamb Service writer Kevin was excellent...courteous, professional and was able (and apparently happy) to answer all my questions, of which I had a few, bei Service writer Kevin was excellent...courteous, professional and was able (and apparently happy) to answer all my questions, of which I had a few, being my first time there. Kevin gets 5 stars solid. But an hour and forty-five minutes for a simple oil change (got there at 7:56 for an 8:00 appointment and left at 9:45)? Really? That's ridiculous. And the topper...either the technician or the porter dragged their feet across the bottom door jamb and left it filthy. I take meticulous care of my car, but even if I didn't, the lack of respect for my vehicle, my property, was deeply offensive. I'm very happy witj my new Hyundai, and Hyundai of New Port Richey has done a great job of follow-up since I bought it, but I won't recommend their Service Dept. Very disappointed. John Schultz New Port Richey FL More

Great experience I brought my AZERA in for tires and some additional work... Lilly was an incredible advisor .. She is an asset to your dealership. Very attentive and I brought my AZERA in for tires and some additional work... Lilly was an incredible advisor .. She is an asset to your dealership. Very attentive and explained everything in detail. I will be back for additional service because of Lilly and the friendly staff. More

Tires I have never been disappointed with this dealership. Always accommodating to what my needs are at the time of service. Thank you very much for your I have never been disappointed with this dealership. Always accommodating to what my needs are at the time of service. Thank you very much for your service. More