Hyundai of New Port Richey - Service Center

Oil change and checkup The guys at the service desk were great.. I brought my neighbors car for oil change..your 21.99 oil change turned into 36 bucks not good t to trick ad The guys at the service desk were great.. I brought my neighbors car for oil change..your 21.99 oil change turned into 36 bucks not good t to trick advertiser must read small print.. so much for trusting the dealership. Joes garage does it for the price stated. No hidden costs.. by the time I got home to show my neighbor her car smoke was rolling out from under the hood.. open the hood found oil had been spilled over the valve cover onto the exhaust.. no attempt had been made to not let the oil onto the exhaust nor any attemp to clean up the mess on the valve cover..a little detail work with a rag under the hood only takes 30 seconds.i expected. Better workmanship from the dealership. Very disappointed and embarrassed with my neighbor after I told her the good job you would do. My Hyundai was do well no complaints on my car. It was clean and well done. More

Helpful during stressful time Had a flat tire, they got me in at the end of my work day, so I didn't have to lose pay the next day Had a flat tire, they got me in at the end of my work day, so I didn't have to lose pay the next day More

Oil change appointment I had an 11:30 AM oil change appointment. At 11:55 AM they pulled my car into the garage. At 1:30 PM they informed me my car was done. Two hours I had an 11:30 AM oil change appointment. At 11:55 AM they pulled my car into the garage. At 1:30 PM they informed me my car was done. Two hours for a 25 to 30 minute job is ridiculous. More

Great experience! We brought our car in for an oil change and a ECM update. We were promptly greeted by a gentleman who told us to go inside and speak with an advisor. We brought our car in for an oil change and a ECM update. We were promptly greeted by a gentleman who told us to go inside and speak with an advisor. Liliya Cawley greeted us and input all of our information in the computer, and was told that we shouldn’t have a long wait. It took a little less than an hour and our car was completed. It was the fastest that we’ve ever gotten in and out of your service department. We were very pleased and happy. Keep up the good work, guys. More

Never complete I have been to the service department for multiple things but they never do the things I ask them to check. For instance I had an oil change and they I have been to the service department for multiple things but they never do the things I ask them to check. For instance I had an oil change and they say they check all the fluids and I still had no windshield wiper fluid. Another time I had gone in for tires and said make sure they fill them all up and they only did two. I wish they would make sure they check everything accurately the first time so I didn't have to go back to get the same stuff done again and wasting more of my time. More

Able to process service at an impressive rate. Freindly and courteous service staff. Roxanne was extremely helpful to me...I got answers to questions I had since I purchased the Genesis. Parts ar Freindly and courteous service staff. Roxanne was extremely helpful to me...I got answers to questions I had since I purchased the Genesis. Parts are on order to fix my bluelink problem. More

Great customer service as usual! Went in for 15k service and Mary treats me great and keeps me informed of the status. All at a reasonable price. I will continue to come back. Went in for 15k service and Mary treats me great and keeps me informed of the status. All at a reasonable price. I will continue to come back. More

15,000 mile appt. Told me 90 minutes and it took 90 minutes. Good. Helped me re-set my bluetooth. Talked to Amos about lease return. I thank you. Told me 90 minutes and it took 90 minutes. Good. Helped me re-set my bluetooth. Talked to Amos about lease return. I thank you. More

Excellent customer service I’ve been dealing with Hyundai for years now, but not the New Port Richey office until recently. Mary made the worst experience so much easier to get I’ve been dealing with Hyundai for years now, but not the New Port Richey office until recently. Mary made the worst experience so much easier to get through. Thank you for everything! More

Auto defrost sensor issues Awesome service and staff. Promptly got me in and repair completed. Everything was handled professionally and in a timely manner. It is a great feelin Awesome service and staff. Promptly got me in and repair completed. Everything was handled professionally and in a timely manner. It is a great feeling knowing that they treat you like family at Hyundai of New Port Richey. More