Hyundai of New Port Richey - Service Center

Pleasant, popcorn, but didn't like soaps on t.v. I won't go to Toyota Service bc they r crooks, cheating on repair work, I took my used car to a mechanic for 2nd opinion. I used to lease a Hyundai & I won't go to Toyota Service bc they r crooks, cheating on repair work, I took my used car to a mechanic for 2nd opinion. I used to lease a Hyundai & always was treated fairly here. More

Lousy Had a appointment at 5:00 for a free oil change. Mary looked up account, stated I was due for 15,000 check up st $130. Told her just an oil change. Th Had a appointment at 5:00 for a free oil change. Mary looked up account, stated I was due for 15,000 check up st $130. Told her just an oil change. Then got the coupon deal. Would have done it if the free oil change was deducted. But no, not allowed. Told her again just the oil change. Was told to get tire rotation and fluids at $39. Agreed to it, due to the implied guilt. Was summoned to desk and was told needed more fluids and alignment. Shall we do it now? Really? You’re expert mechanic took two hours for an hour change. Don’t trust his recommendations. Will take it to my HONEST mechanic. Still had to wait for the car wash. This shouldn’t have taken more than 1/2 hour. I had to throw away garbage, was sitting there for hours. Mary called me Patty, very disrespectful and unprofessional. More

Easy to make service appointment, fast and quality outcome The appointment was easy to make, service was high quality and quickly delivered. The service coordinator had additional recommendations but did not a The appointment was easy to make, service was high quality and quickly delivered. The service coordinator had additional recommendations but did not aggressively sell to me. Recommended for all Hyundai and Genesis models. More

Service Brought our car in for needed service. We always use this dealership and have been happy with the service we received. Would recommend. Thank you Brought our car in for needed service. We always use this dealership and have been happy with the service we received. Would recommend. Thank you More

Great Service My representative went above and beyond to help me. I am so grateful for Shaun Koch and the manager.!My last two cars have been Hyundais and my next t My representative went above and beyond to help me. I am so grateful for Shaun Koch and the manager.!My last two cars have been Hyundais and my next two will be also. Great service! More

Great service!! I have always had great, fast, and friendly service every time I have come to The Giant. This is my third Tuscon sine 2007 and will come back for anot I have always had great, fast, and friendly service every time I have come to The Giant. This is my third Tuscon sine 2007 and will come back for another. More

Good, but Friendly staff Car was serviced for oil change and tire rotation Serviced on time, including gratis exterior car wash But.....Failed to check Friendly staff Car was serviced for oil change and tire rotation Serviced on time, including gratis exterior car wash But.....Failed to check or change the air inflation. I asked my rep if air was checked, and the response was, “Yes”. I left the service center believing her response was accurate. Unfortunately, I have been conditioned to be skeptical of service centers, not just dealer providers I don’t fault the service advisor, she’s not in the Bay Area doing quality control They typically get the oil and filter right, I presume. And I hope a tire rotation was completed as promised, but one wonders given the air was not checked. Air readings: 36, 34, 35, 37 Anyway, there is no five star service centers in all aspects of auto service and repair, but one wonders why the simplest service of AIR is fumbled More

Final Service I took my Sonata in to be serviced to get an oil change and my tail light replaced. After having it in their possession for an hour and fifty minutes I took my Sonata in to be serviced to get an oil change and my tail light replaced. After having it in their possession for an hour and fifty minutes no one had came over and given me an update. I went over to ask what the status was and I was then informed that the taillight had been melted into the housing and I apparently needed to replace the whole tail light. I wouldn't have had much of an issue with this if I have been told this earlier. But after sitting there for nearly two hours with nobody giving me an update I felt like this was an upsell. Ever since purchasing my Sonata in 2015 every time I have been at the service department my experience has been progressively gotten worse. At this point I will only be bringing my car in for recalls and will be taking my business other places. More

Service Friendly helpful staff. Great service at a reasonable price. Nice waiting area with good amenities. Kept well informed of service being down and time Friendly helpful staff. Great service at a reasonable price. Nice waiting area with good amenities. Kept well informed of service being down and time to complete More

Another Great Experience Just passed the 26,000 mile mark and I was a little concerned about the brakes as I am a bit hard on them. I texted Mandy Mauritz who got right back w Just passed the 26,000 mile mark and I was a little concerned about the brakes as I am a bit hard on them. I texted Mandy Mauritz who got right back with me. She set up an oil change and to have the tech inspect the brakes. We got there and were treated great as usual, asked if we needed to be dropped off somewhere in the mean time. We decided to wait. Within a very short time she came and got us, the car was washed, she provided a synthetic oil change coupon and said there was plenty of meat on the pads, just as she said in my initial text to her. I walked out with a $26 bill, a lot less than it would be if I serviced it myself. The great thing about this place is you can trust them. Especially Mandy who always takes care of us. It is like when you go to your favorite restaurant and to your favorite server. You always know that you will get the best service ever with the best quality meal. Thank you Mandy for what you do and Hyundai of New Port Richey for having the best quality people and service. We really appreciate you both! Bill & Laurie Sahli More