Hyundai of New Port Richey - Service Center

Great The salesman was very well knowledgeable on the vehicle I wanted to get. And help me set the vehicle up to my liking. Thank you very much The salesman was very well knowledgeable on the vehicle I wanted to get. And help me set the vehicle up to my liking. Thank you very much More

Great customer service and great service. I had an appointment to get my oil changed.I don't put too many miles on the car,and I wanted to make sure that I keep it up.Anyway,Barry Roach was my I had an appointment to get my oil changed.I don't put too many miles on the car,and I wanted to make sure that I keep it up.Anyway,Barry Roach was my service person .I felt so comfortable with him.He explained what I needed etc and was not pushing me to get things done that I didn't needed. I really appreciate that. Thank you so much! AND I got a free car wash!! More

The service was average On the day of service the clerks working the check in area were not very friendly. This was very unusual for this service dpt. I usually have great se On the day of service the clerks working the check in area were not very friendly. This was very unusual for this service dpt. I usually have great service when I go. Dont really know what happened on this day. I dont remember who I interacted with. I asked for Roy but he was on vacation More

excellent service and work good service rep answered all good service good work service rep very innformative and answered all questions. gave me confidence in wanting to come back and will be back again good service good work service rep very innformative and answered all questions. gave me confidence in wanting to come back and will be back again More

Great Service My service adviser (Katrina Hellig) was very easy and responsive to deal with. I didn't feel pressured to do any recommended services. I will only tal My service adviser (Katrina Hellig) was very easy and responsive to deal with. I didn't feel pressured to do any recommended services. I will only talk with her in the future. More

Great service, fast service! they inspect your car from head to toe, telling you exactly what you need done. You are in and out in an hour or less. It is a pleasure doing business they inspect your car from head to toe, telling you exactly what you need done. You are in and out in an hour or less. It is a pleasure doing business. I no longer go to Hyundai on SR 54 and 19. More

Poor waiting room Waiting area was small and cluttered also not enough seats for people getting service done and the person who helped me seemed to have no knowledge of Waiting area was small and cluttered also not enough seats for people getting service done and the person who helped me seemed to have no knowledge of my warranty and what it covered even though they have a computer right in front of them and she seemed like she wasn’t interested in my needs but more concerned with getting me in and out and away from her so I would ask her questions just a very unpleasant time I felt unwelcomed. P.S. i don’t know what her name was so I marked all the female employees in service More

Quick and efficient Went to get dealer for window tint. Arrived early and they took me right in. Service was completed earlier than expected. Excellent and quality wor Went to get dealer for window tint. Arrived early and they took me right in. Service was completed earlier than expected. Excellent and quality work. More

Normally a great experience... not this time! Usually a great experience, but not this time. I felt extremely overcharged this time. I had a MAP sensor replaced, which I know is a single bolt and Usually a great experience, but not this time. I felt extremely overcharged this time. I had a MAP sensor replaced, which I know is a single bolt and a single wire connection and not difficult to access. I was there less than 1 hour from the time I pulled in until I left, yet I was charged 2 hours labor ($200). I realize that dealerships have rates set for each repair, but this one is really absurd. I replaced this part before and it takes about 15 minutes. It makes me want to find another dealer to do my work. More

Very "Lexus Like" I purchased My 2015 Genesis at your Dealership 4 years ago and have had it serviced there ever since. To be honest,I have never cared for your Service I purchased My 2015 Genesis at your Dealership 4 years ago and have had it serviced there ever since. To be honest,I have never cared for your Service Advisers! They did not seem professional! They struck me like "used car salesmen", often trying to sell me something I didn't need. Spending as little time with me so they could move on to the next customer. I used to own a Lexus LS400. I was totally amazed by the Lexus Dealers Service Advisers! They would "bend over backwards" to satisfy you. " The Customer was always right"! This has not the case at your dealership, until last Wednesday! When I had my Genesis in your Dealership last Wednesday,I was assisted by a Service Advisers named "Barry Roach". Besides having my oil changed, I complained to Barry about a noise I had in the rear of the car. Barry appeared concerned with my complaint and took me out on a test drive along with the technician. After a few trips around the block, Barry found an object moving around in the spare tire compartment in the trunk. I had complained about this noise on my last trip to your Dealership and the Adviser did nothing. However, Barry gave me "The Lexus treatment"! I mentioned these feelings to Barry before I left your Dealership. You need to have "more Barry's" working for you! Gary Longfellow More