Hyundai of St Augustine - Service Center

Great Customer Service I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting a call from the service department. I received a call from Joe King and after explaining the situation to him, he said he would look into it and call me back. I received the call back as promised and Joe had worked out a satisfactory solution to my issue. Joe kept his word and was very professional through the whole process. I've had bad experiences with service departments from other dealers but these guys set the bar high ! I've bought 2 vehicles from Hyundai of St. Augustine and I wont buy a car from anyone else. Top notch ! More

Excellent Service Hyundai of St. Augustine is a good and honest dealership. It has always been a good experience as a customer. They offer great deals with their disc Hyundai of St. Augustine is a good and honest dealership. It has always been a good experience as a customer. They offer great deals with their discounts on oil changes and other services. If a problem does arise they are there to fix it with no hesitations. I have to say as a customer they work really well with you and address your concerns if any. Thanks Hyundai!! More

Looking for Cars in Wrong Spaces While having my '08 Hyundai serviced, I met Ray Paez in the New Sales Showroom and asked for his help to look at some Used Vehicles. He was more than While having my '08 Hyundai serviced, I met Ray Paez in the New Sales Showroom and asked for his help to look at some Used Vehicles. He was more than willing and able. Before my car returned from the service bay, Ray had sold me on a new 2014 Hyundai Elantra Limited. I wanted a run-around city car that would yield good MPG's. Once I got my needs prioritized and my "wants" (luxury car) put aside, Ray worked me up a deal with Finance man Joseph Cassata that was too hard to walk away from. I am very pleased with my purchase and I know I will continue to recieve top notch service from Debbie Girdwood, my service advisor for over six years. Hyundai of St Augustine has earned top grades for professional sales folks, quality vehicles and reliable service. Thanks Ray. More

What a joke First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing. But messing up I purchased my "certified" preowned 2010 hyundai genesis coupe with 27k from Charles in July 2013. I went in to specifically look at this vehicle. After searching the lot for 20 minutes to find out one of the employees was driving the vehicle as a demo we found it. It was filthy but Charles assured me it would be detailed. So we took it on a test drive and I fell in love with the car. After signing the papers and them detailing the car I went out to look at my brand new to me car. It was covered in tree sap. Charles basically told me I was on my own I purchased it. As a first time car buyer I didn't know any better. I'm pretty decent at detailing so I figured a clay bar would get the sap out. Long story short it didn't so I got a quote to get it taken care of what needed to be done wade wanted me to have their "detail professional" do it. So they wetsanded and buffed the hood and spoiler and they sanded through the paint. They had the people that paint the cars repaint it and it doesn't match. I contacted hyundai motor America about the issue and they had me get a quote. I spoke with David mayfield and he said he would have jack elision redo the car. Why would I send it back to the people that messed it up Since I purchased the car. It has been in for issues almost every month since purchase for the following issues Headlights and tail lights were leaking Transmission 5th gear grind ( it's grinding in 6th now) Pulls to the right while driving Drivers side rear window leaked. Steering wheel peeling (one time replacement I was told) it's peeling a month later.Sunroof leaking causing stained headliner. I was told it was the drains so they cleaned them but it still leaks Outside door handle stopped working. I haven't had a chance to bring the car back in for the sunroof, the steering wheel and the seat shaking There are several posts on the forum that hyundai motor America is supposed to be following. Buyers beware of used vehicles More

This is my Third car I have purchased from Paul Smathers at Hyundai of St Augustine. Paul is a Top Professional, caring, knowledgable Vehicle Consultant with one Goal in mind to make your experience Except at Hyundai of St Augustine. Paul is a Top Professional, caring, knowledgable Vehicle Consultant with one Goal in mind to make your experience Exceptional ! That friendly smile that greets you, Paul's caring attitude lets you know your in the Best Hands to be in for a Joyful, Excellent Adventure of finding, Exactly, What your looking for. I returned to pick up my Santa Fe Turbo, late after 7 pm on a cold rainy day, and there was Paul, waiting patiently to take the time, which by the way took 2 hours to go over all the wonderful new features, benefits of my new purchase. That's just like Paul, the customer is his only priority! My family and I will always be back, because we are treated like family at this dealership. The owner, Andrew's door is always open to sit and chat to see how you are personally and that I was being treated like a Queen and happy with my experience. Every one at this dealership takes Pride in what they do down to the Service Dept. Who are the best in their field. Thank you for this wonderful experience! Bravo Paul Smathers and Hyundai of St Augustine. Lynn Rothfuss More

This is a very friendly staff. They are always pleasant. The always do a good job on our vehicle and don't waste our time. The always do a good job on our vehicle and don't waste our time. More