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Hyundai of St. Augustine - Service Center

4.0

166 Lifetime Service Reviews

2898 US Highway 1 S, St. Augustine, Florida 32086

166 Reviews of Hyundai of St. Augustine - Service Center

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October 05, 2018

"Service is beyond expectation"

- Morgan

I drive several miles beyond another Hyundai dealership to go to St. Augustine . They are incredibly honest. The service personnel care. The waiting room is clean and comfortable with homemade warm chocolate chip cookies. Today I had a problem wth a front right light not operating. Originally I was told it required a $300 plus part. My service attendant Tunde sent it to a different place than originally scheduled. They found a bad bulb and a loose connection $50. This is why I trust them. Kind, polite and honest. Difficult to find in a car dealership. Tunde is the greatest.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tunde
May 16, 2018

"Mr. Early really talked me into getting a new car"

- JcHarvey

He was very nice and helpful with informing me on everything i needed to know about the car. He a very good salesman because i wasn't going to buy another car i was just looking around. Mr.Early also made sure i knew everything about the car he showed me things i didn't even know how to work. I must say i am very pleased with my new car and i will let all my friends and family know about Hyundai is the best to buy a car from.

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Recommend Dealer
Yes
Employees Worked With
Michael Early
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 14, 2018

"Great serviceat at all levels"

- Blindbayboy

Trying not to sound too gushy, but as a Canadian who has had most of my warranty work on my 2014 Santa Fe XL done at your dealership, I have really appreciated the stellar service received at Hyundai of St Augustine. Over the years, Cheryl as a service consultant, has had a real “what can we do to make this work for you” attitude, cheerfully offered. (Special thanx to tech who has worked on my BSD...really knows his stuff) Even Bob in parts finds a way to solve problems with a positive attitude. Many Thanx!! Fred

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Recommend Dealer
Yes
Employees Worked With
Cheryl Buck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bob
March 08, 2018

"Didn't fix my dad's car actually made it worse"

- Josette_Roach

My dad's motor locked up in his Hyundai Sonata due to a recall. The service department replaced lots of things including the motor, turbo, alternator, and starter. Well the car burned up within 10 miles of my dad picking it up after being "fixed." Hyundai of Saint Augustine won't take responsibility so my dad is left with a car payment on a car that is completely destroyed.

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Recommend Dealer
No
Employees Worked With
Andrew DiFeo
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 08, 2018 -

Hyundai of St. Augustine responded

Our sincere apologies your father is having an issue with his vehicle. Both our insurance company and that of your Father’s are currently investigating the cause of the issue and we apologize that we cannot address your concerns until their investigation is completed.

February 21, 2018

"Bad oil change"

- Johnb

Never go back there again. If they can’t even do a oil change correctly, then what about some major! I thought the engine blew up the first time I accelerated into heavy traffic

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Recommend Dealer
No
Employees Worked With
Danny Perez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 24, 2018 -

Hyundai of St. Augustine responded

Our sincere apologies for your negative experience with our service department. This is uncharacteristic of the excellent experience we strive everyday to provide our valued guests. In speaking with my service department, your Elantra with the GDI engine can occasionally blow a puff of smoke from the exhaust during times of hard/fast acceleration. This is a normal characteristic of the Elantra GDI engine and doesn't pose any harm to the vehicle. We apologize that our staff didn't explain this to you more clearly. I appreciate you providing the candid feedback so that I can work with my team on improving their guest communications skills. Best Regards, Andrew DiFeo, Owner/GM Hyundai of St. Augustine

October 25, 2017

"CHERYL IN THE SERVICE DEPARTMENT IS AWESOME! "

- A-C FORD

Cheryl in the service department is an absolutely beautiful soul inside and out. Hyundai dropped the ball during my recent service apt however, Cheryl went out of her way to make things right and because of Cheryl, I am writing this review.

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Recommend Dealer
Yes
Employees Worked With
Cheryl Buck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 25, 2017

"Friendly and helpful"

- Judy A Souza

Had a great experience on the purchase of my car. Thanks to Leon and Jack for everything. The service department was very helpful and friendly (Cheryl). Keep up the great service!!

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Recommend Dealer
Yes
Employees Worked With
Leon Levit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cheryl Buck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jack Mcquain
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 11, 2017

"Valerie : Satisfied customer. "

- Valerie

I have purchased 3 vehicles from them so far. They have an excellent sales and service staff and they always are professional but very friendly. They go over board for customer satisfaction. My wait times are short and I am never worried about my car. Thanks Demetrius, finance and service staff. The detail staff gets my car clean and looking good every time.

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Recommend Dealer
Yes
Employees Worked With
Cheryl Buck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill Jennings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Danny Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Demetrius Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jack Mcquain
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jimmy Feliciano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Giovanni Reho, Eddie Brooks
October 29, 2016

"Dont waste your time in the service department "

- Pmac904

The sales team was great but the service department (with the service writer with whom I delt who's name I dont even know because he didn't properly introduce himself) was completely lack luster and a joke. The service writer didnt even get a service Tech to review my problems on my bran new car, and wrote it off as could not verify concerns. While one of my concerns was truly not present at the time, I myself pointed out the the second issue AFTER the service writer refused to listen that the issue was only present in direct sunlight. I myself turned the vehicle in to the sunlight and showed him the defect in my windshield and he still refused to acknowledged there was an issue even after i clearly pointed it out or that he would get with the service manager, just that he could write down that he might see something on the windshield and the service manager would have to see it but he showed no true concern about getting my issued resolved or that there was truly and issue after i pointed it out. I took my car to hyundai of Orange park and within minutes a service writer got an actual technician over, he then verified my issue, acknowledged it, and then said he would actually talk to the service manager so we could set something up to get my issue resolved because it was clearly present. The service center at hyundai of st Augustine expressed no such integrity in helping me Resolve my issues with my brand new vehicle that only has 2.7k miles on it. Do not waste your time on going to this service center to get Put Off, or told "my manager will have to see this" without truly having your issue acknowledged or taking the steps necessary to set something like that up

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Recommend Dealer
No
Employees Worked With
Unknown didnt introduce himself
September 26, 2016

"Another Excellent Service Experience"

- TGlasscock

From 7/2012 to this day I have purchased and/or leased 3 new Hyundai cars from this dealership so I have extensive experience with all aspects of the operation. This most recent service entailed an oil change, rotate/balance tires and an engine control update. I always wait and this time I was in and out in 1 hr. 45 min. A typical oil change usually takes 1 hr. or less. I don't think it could be much better that that and I have always thought their service prices were fair and reasonable. Although I have never had an unacceptable experience with this service dept. I recognize that perfection doesn't exist and people will have bad days and there will be some undesirable experiences from time to time and in these cases I strongly suggest the customer bring any issues to there attention as I believe they will try their best to make it right. I have always found all personnel to be courteous and competent.

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Recommend Dealer
Yes
Employees Worked With
Cheryl Buck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dale Cunningham
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