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Hyundai of Union County

Monroe, NC

4.3
1,491 Reviews
Call Dealership (704) 283-8571
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3220 Highway 74 West

Monroe, NC

28110

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1,491 Reviews of Hyundai of Union County

July 13, 2026

Amazing Experience getting my son his New Elantra. I highly recommend this dealership if you are looking for any type of vehicle. We appreciate all the help and love the car! More

by briancaserta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Roberts, Cristal Ramirez, Chris Young
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July 02, 2026

I returned my leased Hyundai this week. It was the first time I leased a car and the sales guy and F&I manager took advantage of my ignorance! Stay far far away unless you know exactly what More

by Jpchao
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Nahari Stallworth
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Jul 02, 2026 -

Hyundai of Union County responded

Thank you for taking the time to write this, and I’m sorry your leasing experience left you feeling taken advantage of — that’s the last thing anyone should walk away from a dealership feeling. I want to be straight with you rather than defensive: this store did go through an ownership and management change, and I understand that claim means little to you when you feel you were misled by promises that weren’t kept. So rather than argue about the past, I’d rather look into your specific situation directly. If you’ll reach me, I’ll personally review what was represented to you on the mileage terms and the discount, give you honest answers about how your lease actually worked, and see what, if anything, I can do to address it. You deserve a real response from a real person, and I’d like to be that for you. — Chris Young, General Manager, Hyundai of Union County

April 23, 2026

This is the worst dealership ever. They stole my $1000. Forged documents. And illegally stole the vehicle from my home. Stay away from these scammers More

by samfaye11
Recommend Dealer
No
Employees Worked With
Charles Mensah,, James Pigg, John Troxell, Chris Young
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Apr 24, 2026 -

Hyundai of Union County responded

Thank you for your feedback. We take all reviews seriously and want to address your concerns transparently. We are sorry that this experience did not end positively. However, we feel it is important to provide an accurate account of what took place. When your financing was unable to be completed, our team extended every reasonable courtesy to work toward a resolution — including providing additional time to secure alternative financing and making repeated attempts over more than a week to reach you directly to find a mutually agreeable solution. Unfortunately, when those efforts went unanswered, we were left with no alternative but to follow the terms of the Conditional Delivery Agreement that was reviewed, agreed upon, and signed at the time of delivery. That agreement clearly outlines the obligations of both parties in the event that financing cannot be completed. No documents were forged, and no funds were taken improperly. All actions taken were fully consistent with the signed agreement and applicable law. We genuinely wish this situation had resolved differently, and our team made every effort to ensure that it did. We remain available to discuss this matter directly should you wish to reach out.

April 09, 2026

Purchasing my 2025 Santa Fe experience was awesome! 10 out of 10 for sales! However their service department is awful! Not only poor customer service (seem to think they are doing me a favor ) their More

by Debrah3106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Roary, Vince Deloreto
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Apr 24, 2026 -

Hyundai of Union County responded

Thank you so much for taking the time to leave us this detailed feedback, and congratulations on your new 2025 Santa Fe! We are thrilled to hear that your sales experience was a 10 out of 10 — that is exactly the standard we hold ourselves to. However, we sincerely apologize that your service department experiences have fallen so far short of that same standard. What you are describing — inconsistent information about your maintenance contract, poor customer service, and unsatisfactory oil changes, is simply not acceptable, and we take full responsibility for that. You deserve consistent, knowledgeable, and respectful service every single visit, and it is clear we have not delivered that for you. Your feedback regarding the inconsistency in coverage explanations is particularly concerning, and we will be addressing that directly with our service team. I would love the opportunity to talk and see if we could redeem ourselves in your eyes going forward. If you are willing to give us a shot please call us at the dealership and ask for Chris Young.

June 10, 2025

Now known as Hyundai of Union County Monroe NC. We agreed upon a price on a vehicle. Drove in to take a look and suddenly they forget the agreed upon price. They are pulling the old bait and swi More

by 02Avalanche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyrone Greene
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January 29, 2025

Had a great time buying my Alfa Romeo from cindie would 10/10 recommend anyone coming in does business with her. More

by Link Bellamy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindie helms
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October 01, 2024

Our college student saved years of his summer job money to buy a used car. Bob Mayberry Hyundai had the car he wanted. Ricky, the sales associate we worked with, was professional, knowledgeable and very he More

by klwandel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricky
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August 26, 2024

I Found this Dealership very Helpful,and knowledgable of their products. I just got a good feeling when I visited their showroom. More

by joe.elder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Weddle
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August 08, 2024

This dealership knows customer service. They create an atmosphere of family. Each player knows their part and do everything to make your experience with them to drawer. From our rep Tob More

by Glenn & Christine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tory Burrel, Nahari Stalworth, Megan, Ed Roary, Thomas Pass, Chris Hall, Nahari Stallworth
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July 08, 2024

Great service department - easy to get an appointment and honest feedback from the mechanics. Sales department is very professional and responsive. Ed Roary is the best! More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Roary, Wyddy Vega
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