Hyundai of Wesley Chapel

Don't like since new ownership and remodel. Unprofessional, expensive service. Will be seeking different dealer Unprofessional, expensive service. Will be seeking different dealer More

Way too much for parts that are too small. Will consider my own mechanic the next time. Will consider my own mechanic the next time. More

NEVER buy any car in this shop! ! I drove 7 hours from Georgia to this store in early July to buy a used car. When I paid, I was unexpectedly informed that I would need to pay tax ! I drove 7 hours from Georgia to this store in early July to buy a used car. When I paid, I was unexpectedly informed that I would need to pay taxes in BOTH states, raising the cost well above our initial agreement (but then I asked about it online and everyone told me I only need to pay my state tax). Despite this, I moved forward with the purchase and was issued only a temporary Florida license plate and registration, valid for one month, and promised that other documents such as an official license plate /title/contract would be sent to me within one month. Now, OVER TWO MONTHS later, I have received NONE of these critical documents. The temporary plate has EXPIRED, leaving me unable to use the car I fully paid for. Despite reaching out nearly 50 TIMES to resolve these issues, my inquiries have been mostly IGNORED or met with empty promises. Calls made to the sales department were transferred to the finance team, where no one ever picked up my call. Furthermore, I have been unable to contact Karl Morales, the finance manager overseeing my case. He disappointed me greatly. As a member of a minority group and a student, when staff heard my Asian name over the phone—often leading to being transferred hastily, interrupted, or outright ignored, and when the matter never moved forward, I felt that I was DISCRIMINATED against, and they bullied me as an inexperienced student. I felt painful because I had been worried about this thing for more than a month and did not sleep well, I think I suffered a serious PSYCHOLOGICAL TRAUMA! I have never given a bad review to any store, because I respect every business. However, the severe lack of professionalism and accountability I have experienced with this dealership has compelled me to raise this issue publicly. I hope this bad review can arouse their attention and help me deal with this matter ASAP. More

Service technicians and greeting staff made my first experience to this location,the best and will definitely return for all service needs.All work was done to perfection and quickly. experience to this location,the best and will definitely return for all service needs.All work was done to perfection and quickly. More

I just couldn’t believe how awfully efficient and fast they are. Ty Hyundai WC they are. Ty Hyundai WC More

The dealership has always been fast with services and keep me up to date about my car. Justin was extremely friendly. keep me up to date about my car. Justin was extremely friendly. More

Probably the best experience I have had there within the last several years going there. last several years going there. More

Advisor was excellent. She was very helpful and listened to my descriptions of what was going on with the vehicle. She was very helpful and listened to my descriptions of what was going on with the vehicle. More

Awful. No communication between departments, do not return phone calls. Hope we never have to deal with them agaun No communication between departments, do not return phone calls. Hope we never have to deal with them agaun More

Fast, friendly service. Clean waiting area. Justin is awesome. Love that water and snacks are provided. Clean waiting area. Justin is awesome. Love that water and snacks are provided. More