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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,447 Reviews
Call Service Center (813) 279-7400

1,447 Reviews of Hyundai of Wesley Chapel - Service Center

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February 12, 2025

Thank you for the excellent customer service and feedback on upcoming needs to keep an eye on my vehicle. More

by KARINA.CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review, Christine! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

February 12, 2025

Just had service and everything went great. Used to have a lot of issues with service at this dealership but it appears to have improved. More

by lji05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

February 12, 2025

The dealership sold me a car with a bad alternator. Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and d More

by JAIMAL.SHELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fabio Castellon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew YEE
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Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying experience, Jaimal. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

Feb 16, 2025 -

JAIMAL.SHELTON responded

On a different review I made the point if when customers have negative experiences, the dealership reps respond in a way that creates a manipulative perception of them caring and wanting to make things better. This is nothing but a trick to lure you into their showroom so that they can have the opportunity to convince you as a customer to buy their cars. This is despite the fact that they treat other customers like xxxx! Jose Gesmondi, a service manager from Hyundai, reached out and asked about contacting me and remedying the problem. I privately posted my phone number for him to call. To this day he hasnt called. So again, be very cautious about buying for the Hyundai dealership of Wesley Chapel. Matter if fact, be cautious about buying from any Hyundai dealership. They have a tendency to sell cars that have mechanical issues, duck phone calls after the sale, and then follow up on negative reviews as if they actually care. I refuse to visit their dealerships to even get a free bottle of water.

February 11, 2025

I’ve been this dealership twice for included oil changes and tire rotations for the first 3 years. 1st visit. Alleged that all maintenance checks were done, but air pressure in all tires was between 28 More

by taychandler
Workmanship
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

February 11, 2025

I always have a great experience at Hyundai of Wesley Chapel. Jose & AJ are outstanding and are always making sure I'm taken care of. Thank you. More

by kkevin741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose, service manager
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Feb 11, 2025 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that AJ and Jose met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

February 11, 2025

This was an excellent service i appreciate the care taken with my vehicle nice work aj More

by chieftonto352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

February 10, 2025

I don’t usually do reviews but this dealership has come a long way since their remodel and keeps getting better. More

by JAMES.BROCKWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Hyundai of Wesley Chapel responded

James, Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

February 10, 2025

Wasted my time and was lied to MJ is not a person with any integrity.. he is a terrible representative for your company More

by BAPP51
Recommend Dealer
No
Employees Worked With
MJ
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February 10, 2025

Nilo Rodenback always provides excellent customer service. Wesley Chapel Hyundai service department is great! Thank you More

by mcarrillo2451
Recommend Dealer
Yes
Employees Worked With
Niko Redenbach
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Feb 10, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Niko and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

February 10, 2025

Hyundai of Wesley Chapel staff were very professional and attentive. I was able to get my vehicle serviced fairly quickly, and the waiting area was nicely set up. Excellent service! More

by tricia.culver1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Arita
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Feb 10, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Tricia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

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