Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
723 Reviews
Call Service Center (813) 279-7400

723 Reviews of Hyundai of Wesley Chapel - Service Center

Sort by
October 19, 2023

Brianna was a pleasant surprise. Customer service has been declining in so many areas, she was knowledgeable and efficient. You've got a good one! More

by DCORRALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

Helpful
October 19, 2023

Lamar went above and beyond to ensure I was taken care of. Reach out to him for any future services More

by arceyamil15
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Rosecrants, Lamar Browne
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your 5 star reviews.

Helpful
October 19, 2023

You guys ate too expensive. Other hyundai dealers are cheaper in service. Will stop to come to you. More

by BSANDE0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

Helpful
October 19, 2023

Honest and thorough. Explained everything and detailed the cost. Better then other dealers I have worked with in the area. I highly recommend. More

by Telc742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

Oct 20, 2023 -

Telc742 responded

Mr. Gesmondi. Is well deserved. I'm not a survey or social media person but compared to your sister hyundai dealers that i have had experience with your company is well above the others. Thank you. Curley

Helpful
October 18, 2023

Don't know who mark is. AJ my service advisor was excellent with everything. Best experience at Wesley chapel with him. More

by JETERFAN414
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

Helpful
October 18, 2023

Once I got an appointment I felt like I was in and out of there quickly. More

by PITBULLS352
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

Helpful
October 18, 2023

The only complaint I have is that the music in the showroom was too loud, couldn’t hear the tv. More

by purplepeak
Service Time
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

Helpful
October 18, 2023

Everyone was polite and the amenities in the dealership were good enough for service duration. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you, Brad! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

Helpful
October 18, 2023

Waited over 2 hours for a simple oil change. We have a problem with door locks and you keep telling us nothing is wrong. NOT happy!!!! More

by Aliandjohn29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur "AJ" Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Hyundai of Wesley Chapel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Jose Gesmondi Service Manager

Helpful
October 16, 2023

Easy to make appointments. Service was quick and easy. Comfortable waiting area with water. Nice staff. More

by SeanEMac75
Recommend Dealer
Yes
Employees Worked With
Antonio Brown
Report | Print
Oct 17, 2023 -

Hyundai of Wesley Chapel responded

Hi there, thank you again for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
1
...
64
65
66
...
73