I-77 Ford

Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electri believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here. More

Feb.22,2020Service department does a good job.But would Feb.22,2020 Service department does a good job. But would not recommend this dealership. Sales team very shady to say the least. Will sale a vehi Feb.22,2020 Service department does a good job. But would not recommend this dealership. Sales team very shady to say the least. Will sale a vehicle from under your nose if they can. They have no idea what customer service even means. More

Fast Friendly Service My Edge broke down due to a bad belt Paul had it wreckered in to the service Dept and Aaron and the service team had me back on the road in less than My Edge broke down due to a bad belt Paul had it wreckered in to the service Dept and Aaron and the service team had me back on the road in less than an hour. The atmosphere is friendly and animal friendly (2 dogs) everyone including the business office and sales team were are great as well thank you for making a unfortunate situation bright. More

Service Department Sucks Bought a new F-150 had issues with engine missing and blowing blue smoke. Service dept says that’s normal in all new Fords. They said all new trucks b Bought a new F-150 had issues with engine missing and blowing blue smoke. Service dept says that’s normal in all new Fords. They said all new trucks blow smoke. They took me for a ride in another new one and it didn’t smoke. Then was told to take it to another dealership to get worked on cause there service techs have No idea what they are doing and the service Navarro’s has no idea what he is doing. I HIGHLY RECOMMEND TO NOT BUY OR GET YOUR VEHICLE SERVICED AT I-77 FORD. I will never do busy with them ever again. More

Fantastic dealer I have been buying vehicles and getting service from this dealer for about 8 years now. The always exceed my expectations. I cannot give enough prai I have been buying vehicles and getting service from this dealer for about 8 years now. The always exceed my expectations. I cannot give enough praise for this dealership. More

Bad Mechanics I took my F-350 to have front end suspension work $1300 of work. Picked it up and got through Ripley then to my road( ONTO A HILL WITHOUT GUARD RAIL ! I took my F-350 to have front end suspension work $1300 of work. Picked it up and got through Ripley then to my road( ONTO A HILL WITHOUT GUARD RAIL !)and my steering felt really weird and my tire almost came off cause the dumb SOB... Didn't tighten any lug nuts! I called they offered a discount oil change.... REALLY ! Sad I could have been killed in an accident and only offer discount oil change .... Great Job! More