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I-77 Ford

Ripley, WV

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6 Reviews

3315 Charleston Rd

Ripley, WV

25271

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6 Reviews of I-77 Ford

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August 11, 2020

"Service Dept is a joke. Told the guy on the phone what we..."

- tearful_skye

Service Dept is a joke. Told the guy on the phone what we believe to be wrong with the car. They said $100 to run a diagnostic test. Ran it, told me nothing, charged $100 & told to come back to check electrical wires costing $300 for 3 hours of labor. We believe the problem is a relay in the smart junction box. They could not confirm this. Issue started out driver side turn signal staying on even when car is off. It ended up draining battery & had to put in a new one. It's ridiculous this business is unable to confirm an issue. Nothing should be paid until problem is fixed correctly. Difficult to find a mechanic you can trust around here.

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Recommend Dealer
No
Employees Worked With
Two
February 21, 2020

"Feb.22,2020Service department does a good job.But would..."

- Bryankurt66

Feb.22,2020 Service department does a good job. But would not recommend this dealership. Sales team very shady to say the least. Will sale a vehicle from under your nose if they can. They have no idea what customer service even means.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Austin fisher
March 28, 2019

"Fast Friendly Service "

- Christine

My Edge broke down due to a bad belt Paul had it wreckered in to the service Dept and Aaron and the service team had me back on the road in less than an hour. The atmosphere is friendly and animal friendly (2 dogs) everyone including the business office and sales team were are great as well thank you for making a unfortunate situation bright.

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Recommend Dealer
Yes
Employees Worked With
Paul , Aaron
January 01, 2019

"Service Department Sucks"

- Tinman33

Bought a new F-150 had issues with engine missing and blowing blue smoke. Service dept says that’s normal in all new Fords. They said all new trucks blow smoke. They took me for a ride in another new one and it didn’t smoke. Then was told to take it to another dealership to get worked on cause there service techs have No idea what they are doing and the service Navarro’s has no idea what he is doing. I HIGHLY RECOMMEND TO NOT BUY OR GET YOUR VEHICLE SERVICED AT I-77 FORD. I will never do busy with them ever again.

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Recommend Dealer
No
Employees Worked With
Kevin Ross and Rusty Stover
January 24, 2018

"Fantastic dealer"

- Toby

I have been buying vehicles and getting service from this dealer for about 8 years now. The always exceed my expectations. I cannot give enough praise for this dealership.

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Recommend Dealer
Yes
Employees Worked With
service writer
May 23, 2016

"Bad Mechanics"

- Smaddie

I took my F-350 to have front end suspension work $1300 of work. Picked it up and got through Ripley then to my road( ONTO A HILL WITHOUT GUARD RAIL !)and my steering felt really weird and my tire almost came off cause the dumb SOB... Didn't tighten any lug nuts! I called they offered a discount oil change.... REALLY ! Sad I could have been killed in an accident and only offer discount oil change .... Great Job!

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Recommend Dealer
No
Employees Worked With
The Manager
1
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