INFINITI OF THOUSAND OAKS

Awesome Experience! My daughter and I were treated like royalty by Sandy and Dylan Young. They worked on the perfect deal for almost a week, finding the Infinity packag My daughter and I were treated like royalty by Sandy and Dylan Young. They worked on the perfect deal for almost a week, finding the Infinity package that met our needs. The entire sales, finance and delivery processes were effortless, and I recommend buying your next automobile from Infinity of Thousand Oaks. My finicky daughter loves her car! More

Best service ever. I wish I could give them 10 stars. From service to sales everyone treats you like you are family. I would buy a car from them even if I moved halfway I wish I could give them 10 stars. From service to sales everyone treats you like you are family. I would buy a car from them even if I moved halfway across the world. More

GREAT GROUP OF GUYS/GALS Last week I leased a new Q40 from Infiniti of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from Last week I leased a new Q40 from Infiniti of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from the Sales Consultant, Micky Krunsbruner, the Personal Assistant, Travis Lee, the Service Consultants, Julio Ramirez and Alba Ramirez, and EVERYONE ELSE that I had the pleasure of interacting with and don't have their names. They made doing business with them more of a pleasure than the normal dreaded event. The Q40 is my 4th Infiniti with this dealership. I wouldn't have come back if I wasn't pleased with the customer service!!!! More

sales was ok, but service is really bad Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this i Seriously - the service is awful. They are rude, they nickel and dime and they have poor follow-up. I had a mercedez and lexus previously and this is not even comparable. The service is just plain bad. It's like they cannot be bothered and it's too much work. Ick. More

Amazing Experience! I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was aut I recently purchased a G37 at Infiniti Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was authentic and genuine in his sales approach which made for a no stress, no hassle purchasing experience. All the other staff I encountered were warm and friendly. There are three other Infiniti dealerships closer to me but it was worth the extra time and effort to travel to Thousand Oaks. I highly recommend them for your Infiniti purchase. More

Honest, no pressure, stand behind the sale and fix any unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting. More

A+ Dealership, The Service Dept goes above and beyond to help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me feel like I am part of a family, I felt I should. I got a flat tire around 6 the service dept was about to close and they put me in a loaner car and sent me on my way. It was so fast I didn't miss my dinner plans. Thank you Infiniti Of Thousand Oaks. More

I bought my Infiniti G37 convertible from Thousand Oaks, I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sol I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sold my Infiniti G35 (new) from Miller Infiniti and and went and got another Infiniti from T.O. For my husband. My lease is up soon for my convertible and I will be back to T.O to get another one out, I can't see myself or family going to any other dealer I just love the GM Ms. Donna Williams a very nice, smart lady who makes anyone feel like family. Service staff always aware of what needs to be done, I am very protective of my car and they pamper me and my car.... I always send all my friends to Thousand Oaks because I know they will all be treated the way I have been with respect and dignity. I give this dealership not 10 out of 10 I give it 100% try it and you will see why you will continue to go back each and every time. Suzan M. Derderian not only an Infiniti fan but a Thousand Oaks Infiniti fan More

Worst customer service. I own an M45 I bought when living in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance tires sold by Infiniti and I take the car only to Infiniti to be worked on and a tire developed a bubble middle of the tire wall. They tried to say it was possibly from a curb yet the tire has no marks or rubs and upon taking the car to Chatsworth Tire for a second opinion, they informed me it was a defective tire and developed under the pressure of the tire in a weak spot from manufacturing. The manager of the Thousand Oaks service department would not come out to discuss in person. They said I should call the tire manufacturer and discuss replacing it. They try to put the responsibility for their faulty product on the customer when they are at a loss. But when your car is the type that doesn't need an oil change for every 5000- 7500 miles, they have their people call and recommend changing your oil every 3000 miles. If you tell them you are on a no call list, they continue to call and try and sell service you don't need. I would NOT recommend this dealership and will not purchase another Infiniti because of my experience dealing with Inifiniti of Thousand Oaks. If I could give 0 Stars I would. The worst type of customer service. Purchase and get Service somewhere else!!!! More