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INFINITI OF THOUSAND OAKS - Service Center

Thousand Oaks, CA

4.8
155 Reviews

155 Reviews of INFINITI OF THOUSAND OAKS - Service Center

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July 05, 2025

Service Alba Ramirez is the best She is honest, patient and more than helpful. Bought my M35 new from you in December 1999 (Yes) almost 16 years. She has helped more than I ever could expect. More

by Bob.kerkis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

I always have a great experience with the service department. Everyone is very friendly and efficient. More

by snewbury1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty Ramirez
July 04, 2025

Representative needed to be more informative about our service plan. She kept stating we will need to pay for this and that. Everything was covered in our service plan and our warranty. More

by mcledesma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Jacob in the service department was very friendly helpful, and knowledgable. will schedule directly with him in the future. More

by uniquestar29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Prompt and very efficient service. Alba was fantastic in scheduling work and service was done in a better than expected time! More

by JNGTALMADGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alba Ramirez
July 02, 2025

They were very knowledgeable on my issues and explained everything and took care of them in a timely manner. More

by vcronk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia “Patty” Ramirez
July 02, 2025

Thank you Alba for taking care of us with our car! Excellent customer service again! More

by GILBERT.P.ESCUDERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Service was great and Also the workers are very nice ! I will definitely will come back More

by san_67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Bernstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

My service rep, Jacob, was professional and honest. Even though my car is at 200k miles, he reported that it.only needed an oil change. More

by lance.pritikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Green
June 30, 2025

Alba was friendly, knowledgeable and took care of everything that needed to be done with my car. More

by SMBYWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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