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INFINITI OF THOUSAND OAKS - Service Center

Thousand Oaks, CA

4.8
224 Reviews

224 Reviews of INFINITI OF THOUSAND OAKS - Service Center

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August 29, 2025

Great experience and when Fabian said my car would be done he made it happen. More

by adammcclure21
Recommend Dealer
Yes
Employees Worked With
Fabian
August 29, 2025

Since the dealership took on Nissan as well, the service agent seem to be overly busy and not always being able to get back to the customer responses. Believe you need to have more service agents. More

by hesstrash3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramirez
August 29, 2025

Always friendly. Alba and the team are above par. It’s the best dealer in Ventura County More

by krisjeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
August 29, 2025

It was very satisfactory. My vehicle is from here and I have been coming from last 17 years. I rate it as an excellent customer service. Thanks, More

by rahulsaklani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alba Ramirez
August 28, 2025

Everyone was very kind. I was offered water showed to where I can sit and wait and an offer to walk to my car after I paid great job. More

by samantha57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

Thank you Julio, we appreciate your customer service. You do a great job as the service manager! Thanks always for your help! More

by gestrella1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alba Ramirez
August 27, 2025

Very good service from the beginning to the end I feel very comfortable with their honesty and good service More

by Mari
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
August 27, 2025

Service dept excellent. They simply take care of everything. Wouldn’t go anywhere else to service or purchase/lease my Infinity More

by DONCAMPBELL30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Employees are nice and helpful. Work is done well and their dealership is beautiful. Its a nice place to hang out but they really should provide a rental for you without you asking More

by pedrambn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

The staff are always helpful and keep you well informed during service work. I appreciate that assistance and help provided. More

by jm35inf
Recommend Dealer
Yes
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