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INFINITI Of Honolulu
Honolulu, HI
43 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 43 reviews
May 05, 2023
Infiniti Honolulu has the best customer service. Ever since we purchase our vehicle they always provide the highest quality of service. I would recommend anyone that is planning to buy a car to purc Ever since we purchase our vehicle they always provide the highest quality of service. I would recommend anyone that is planning to buy a car to purchase their vehicle at Infiniti. More
by Jarepullo
Employees Worked With
Kathy, Rachael Sagradraca, Jason Tokunaga
Helpful April 29, 2023
This was the best car buying experience to date. Kailee was so quick and efficient. She really took care of us knowing we had our two babies with us. We were there for less than 2 hours from walking Kailee was so quick and efficient. She really took care of us knowing we had our two babies with us. We were there for less than 2 hours from walking in to driving the car home. More
by MMAK_Aiwohi
Employees Worked With
Kailee Pamatigan
April 21, 2023
Made my service appointment online; however, if it was mentioned, then I missed the fact there's a 3% service charge if you pay by credit card. I usually do not carry a lot of cash or my check book. Never mentioned, then I missed the fact there's a 3% service charge if you pay by credit card. I usually do not carry a lot of cash or my check book. Nevertheless, all went well with my appointment. I got checked in by Jason, and then while I waited for my oil change/brake fluid flush, I enjoyed the morning paper with a hot cup of cocoa in the waiting room. More
by dan.shishido
Employees Worked With
Jason Tokunaga
April 12, 2023
After seeing white smoke from the exhaust I bring my car to your dealership. I drop it off on Saturday morning and don’t get any updates until I demand one late Monday afternoon. I finally get a respons car to your dealership. I drop it off on Saturday morning and don’t get any updates until I demand one late Monday afternoon. I finally get a response - $17K for a new engine due to a lack of oil changes. I get regular oil changes just not at the dealership. This car is 5 years old, with 40k miles. There are plenty of reviews online from others who have experienced the exact same situation. Clearly there is an issue with this model and Infiniti is blaming it on the consumers lack of maintenance. . Shame on you. This will be my last Infiniti. Going back to Toyota. More
by Ashley C.
Employees Worked With
Jason Tokunaga
April 05, 2023
Excellent dealership service department! !!!! I moved here with my 2nd Infiniti. I came from the #1 dealership on the mainland Thousand Oaks CA. Honolulu Infiniti has never let me down !!! !!!! I moved here with my 2nd Infiniti. I came from the #1 dealership on the mainland Thousand Oaks CA. Honolulu Infiniti has never let me down !!! I had an emergency issue with my Q50S. Brought it. Next appt was 4 days away. They got my car in, diagnosed the issues and repaired the car in less than 24hrs for me. I highly recommend Infiniti of Honolulu !!! More
by kj17
Employees Worked With
Jason Tokunaga
March 25, 2023
Alan was our salesperson. He was honest and very engaging. There was no sense of urgency or pressure. His presentation and facts was presented in a logical manner. He was honest and very engaging. There was no sense of urgency or pressure. His presentation and facts was presented in a logical manner. More
by Luikimo
Employees Worked With
Jeff Chun, Alan Jang
February 14, 2023
Great service with the Jeff Chun. He is always cordial and professional. Also, while we were waiting for our appointment, the representative who greets the customers was so nice eno He is always cordial and professional. Also, while we were waiting for our appointment, the representative who greets the customers was so nice enough to change our key fob batteries. Thank you. More
by bnuemura
Employees Worked With
Jeffrey Chun, Finance Manager
