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INFINITI Of Honolulu

Honolulu, HI

Overview
Reviews
Vehicles
4.5
43 Reviews
Call Dealership (808) 836-0848

2845 Kilihau St

Honolulu, HI

96819

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Showing 43 reviews

October 24, 2022

Everyone at the dealership was pleasant and professional. Had a great experience purchasing our new Infiniti! More

by seanandginny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Jang
Report | Print
Oct 31, 2022 -

INFINITI Of Honolulu responded

Hi Seanandginny, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
September 23, 2022

Very satisfied with the service, will be back soon at the Infiniti service dept for service More

by tju101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Sagradraca
Report | Print
Sep 27, 2022 -

INFINITI Of Honolulu responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
September 18, 2022

Everyone at Infiniti was very courteous from the time I called to make an appointment to the day of my service. Since I waited for my car, I was kept informed. More

by losumi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Sagradraca
Report | Print
Sep 22, 2022 -

INFINITI Of Honolulu responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
August 18, 2022

I don’t recommend this dealer’s service department. If purchasing a car here that’s fine. I’ve had good experiences with the sales department. But please go elsewhere to have your car serviced. You hav More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Castilio, Rachael Sagradraca
Report | Print
Aug 18, 2022 -

INFINITI Of Honolulu responded

Hi Fred. Thank you for your recent survey regarding your recent service visit to INFINITI of Honolulu. I am one of the sales managers here. I'm happy that you had a positive experience with your purchase as I am in the sales department with Keith. I am sorry that you didn't have a positive experience with our service department. If you're willing I would like to put you in touch with our service manager or General manager so you can let them know about your experience so we can hopefully work on areas that we can to better serve our customers. If you would like I'd be more than happy to connect you with one of them (or both). Please give me your contact information at your convenience. I take pride in helping to give people the best sales experience with sales people like Keith and want the same for the service department as well. Thank you Fred. Nashua Solidum INFINITI of Honolulu Email: nsolidum@infinitiofhonolulu.com

Helpful
June 19, 2022

Courteous personnel, fast service, all check points done, overall cleanliness, comfortable wait room, great amenities. More

by gaylemats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tokunaga
Report | Print
Jun 21, 2022 -

INFINITI Of Honolulu responded

Hi Gaylemats, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
April 30, 2022

I have great respect for the sales, service and the customer service representatives at this location. I will purchase or lease another vehicle from this dealership. More

by oldpanda888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Chun, Keith Castilio, Rachael Sagradraca, Jason Tokunaga
Report | Print
May 03, 2022 -

INFINITI Of Honolulu responded

Hi, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 02, 2022

Excellent service department Good people Much aloha Efficient Keeps my car running in top form Thank you More

by rusty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Sagradraca, Jason Tokunaga
Report | Print
Apr 05, 2022 -

INFINITI Of Honolulu responded

Hi Rusty, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
March 30, 2022

Always a 5 star experience. Quick service with professional and friendly staff. Highly recommend. Thanks More

by Twi1171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Sagradraca
Report | Print
Apr 02, 2022 -

INFINITI Of Honolulu responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Helpful
March 25, 2022

I need someone to help me pls for the transit connect set another appointment this week More

by dalnuu1
Recommend Dealer
No
Employees Worked With
Keith Castilio
Report | Print
Helpful
February 23, 2022

I payed cash for my 2019 the radio system has issues with the volume sad they could not fix it and I am a military Veteran More

by hernandez_adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachael Sagradraca
Report | Print
Feb 26, 2022 -

INFINITI Of Honolulu responded

Hi, thank you for your recent review. INFINITI of Honolulu takes pride in providing quality service and we regret any negative experience our customers encounter. All feedback is important and we thank you for taking the time to let us know your experience. We are always working to better our business. Please contact us at 808-836-0848 to let us know how we can do better.

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