INFINITI Of Melbourne

Even though the dealership has a poor phone setup and they never return my calls, it is rather frustrating! This visit was excellent! They got me in and out in one and a half hours. they never return my calls, it is rather frustrating! This visit was excellent! They got me in and out in one and a half hours. More

Very professional and courteous staff… great communication skills with staff explain everything in detail that was being done to my vehicle communication skills with staff explain everything in detail that was being done to my vehicle More

Great customer service and quick service I have dealt with many dealerships in the past but I always love coming in to have my car serviced here I've have been here a few time and they really always take with many dealerships in the past but I always love coming in to have my car serviced here I've have been here a few time and they really always take good care of me More

Tunde was excellent and they did everything they said they would, couldn't be happier and will refer to family and friends! they would, couldn't be happier and will refer to family and friends! More

Very pleasant with no pressure. Wonderful experience Neal was so helpful. He answered all of my questions. The entire team was amazing Wonderful experience Neal was so helpful. He answered all of my questions. The entire team was amazing More

Very friendly, helpful and knowledgeable. Overall it was a great experience and I am very happy with the vehicle. Overall it was a great experience and I am very happy with the vehicle. More

Drew offers excellent customer service and is on top of every detail of the service every detail of the service More

★☆☆☆☆ – Avoid This Dealership My vehicle was damaged while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writin while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writing to cover repairs. Months later (now May 1, 2026), the service manager delayed, stopped responding, and changed his position. The service manager “declined” to repair the damage, citing my son’s “unprofessionalism,” despite him simply stating the facts and reiterating Infiniti of Melbourne’s service department’s negligence. My son is a highly experienced, top-tier service advisor in the automotive industry, and his dealership would never treat a customer this way or refuse responsibility for damage caused under their care. Since the vehicle has a special metallic paint, I was highly concerned when the service manager initially had a mobile paint vendor assess the damage (who also confirmed it required proper body shop repair). Despite this, we were later directed to a body shop with consistently poor reviews citing unfinished work, poor workmanship, and lack of customer follow-up. When Martin Hausen had previously agreed to have my son’s dealership’s body shop complete the repair to ensure proper oversight and quality. There were also multiple vehicles fraudulently/incorrectly listed under my profile that I do not own, raising further concerns about their recordkeeping and professionalism. This reflects a lack of internal controls and oversight within their service department. What should have been a simple oil change turned into a 3-hour appointment and a damaged vehicle, which is completely unacceptable. Lack of accountability and unprofessional handling. Proceed with caution! More

I have always experienced good service. ?? Your people in the service department have always been easy to work with. ?? Your people in the service department have always been easy to work with. More

Was alot of calls for 1st service since purchase but hopefully better next time Very nice just wish knew about valet service will do that next time hopefully better next time Very nice just wish knew about valet service will do that next time More