Martin Hausen

worse service department, no accountability from management, ignores customer calls, and has a continous high employee turnover rate management, ignores customer calls, and has a continous high employee turnover rate More

Print

Great service! They were quick and did a great job… Katie is very knowledgeable about Infiniti They were quick and did a great job… Katie is very knowledgeable about Infiniti More

by TERRY84 Verified Customer Verified Customer

Print

unethical service department including fraudulent vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles wh vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles while under their care More

by ru4p1gtr Verified Customer Verified Customer

Print

Great attention to customer satisfaction would continue to come for service if in the area to come for service if in the area More

by SROMAIN12 Verified Customer Verified Customer

Print

Martin Hausen service director and his team of advisors are top tier, superior service etiquette and valuable knowledge of the product. Robert Gaddis is a pleasure to work with, taking care of your vehicle are top tier, superior service etiquette and valuable knowledge of the product. Robert Gaddis is a pleasure to work with, taking care of your vehicle properly in a timely fashion More

by Mali1986 Verified Customer Verified Customer

Print

Katie was excellent, she kept me informed along the way, very helpful, and knowledgeable. She made my experience very welcoming! Service overall was Great! very helpful, and knowledgeable. She made my experience very welcoming! Service overall was Great! More

by ROB3697R Verified Customer Verified Customer

Print

Service was great as usual. My new service Advisor Katie was super helpful and kept me in the loop along the way. The drivers that came to get my car were very pleasant as well. My new service Advisor Katie was super helpful and kept me in the loop along the way. The drivers that came to get my car were very pleasant as well. My car battery had died and the car was stuck in the garage. More

by LTHIMM Verified Customer Verified Customer

Print

The people at the dealership were very polite, professional, and helpful. The work performed on the car was completed on time and correctly. professional, and helpful. The work performed on the car was completed on time and correctly. More

by CARLOS M Verified Customer Verified Customer

Print

The staff was friendly, professional, and made the entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My vehicle was completed on time, and I appreciated the attention to detail and excellent customer service. It’s refreshing to work with a team (Katie & Robert) that truly cares about their customers. I highly recommend this dealership for anyone looking for honest, reliable service. More

Print

The service department is outstanding! Martin Hausen, Service Mgr, is very competent as is Robert Gaddis at the service desk. They oversaw my QX60 major scheduled service event, which wen Martin Hausen, Service Mgr, is very competent as is Robert Gaddis at the service desk. They oversaw my QX60 major scheduled service event, which went smoothly and without incident. This is consistent with A++ service provided on my QX60 for the past 3+ years. Keep up the great work !! More

by DHAMEL7990 Verified Customer Verified Customer

Print