INFINITI Of Omaha

Excellent job, Service Team. We would also like to acknowledge Andrew Wilson for his patience and hard work in locating and coordinating the delivery of our new vehicle. We We would also like to acknowledge Andrew Wilson for his patience and hard work in locating and coordinating the delivery of our new vehicle. We requested a specific color and options and he came through for us. Thank you, Andrew! More

I brought my car in for a routine oil change about two weeks ago. When I discussed the reason for my visit upon entering the garage, I explained that in addition to the oil change, I was hoping someone co weeks ago. When I discussed the reason for my visit upon entering the garage, I explained that in addition to the oil change, I was hoping someone could help explain why my remote start isn't working. When I was alerted to my car being "ready", I was given a report about the oil change, but nothing about the remote start. I asked, "Great, so were you also able to figure out why the remote start isn't working?" The person stared blankly at me and said she didn't know anything about that. I explained that I asked specifically about that when dropping off the car less than an hour before. I was told that I would need to bring the car back for another appointment to address that. So I left and made a subsequent appointment for two weeks later - which was Monday of this week. When bringing the car back in for the remote starter service appointment, I was told that they were "unsure" why this was labeled an "express appointment" when an issue like this would not be under that category. I found this comment to be irrelevant to discuss with me. I explained when booking the appointment what issue I was trying to resolve, so this seems like an internal matter. I was escorted into the waiting area where I proceeded to wait for 20-30 min before being notified that my car was "ready". Upon my entrance into the garage, I was told that I just wasn't pushing the buttons correctly to engage the remote start. I have to push the lock button and then HOLD remote start to get the car to start. While this is in no way intuitive and no one bothered explaining this button configuration before, I was more disappointed in the fact that I had to bring my car BACK two weeks after the vehicle was IN for service to have someone even look into this issue. A waste of time, gas and energy which left me feeling annoyed in the customer service for a vehicle I've had less than 10 months. Not impressed. More

Quick and professional. Never felt like I was pressured into a purchase and they seemed to do their best to provide a high quality used car. Never felt like I was pressured into a purchase and they seemed to do their best to provide a high quality used car. More

Terrible customer communication from the service department. We’ve been in the Infiniti family for over 10 years. Things are getting worse with how customers are being treated. We are not planni department. We’ve been in the Infiniti family for over 10 years. Things are getting worse with how customers are being treated. We are not planning to own an Infiniti ever again! More

Excellent Service. I will Cindy for my future orders! She was very easy to work with and took time and care in providing details I did not even consider and yet used in I will Cindy for my future orders! She was very easy to work with and took time and care in providing details I did not even consider and yet used in my final decision. More

I’ve been associated with Infiniti maybe 15+ year & military over 23 years Cindy has been an outstanding performer for me! Her attention to detail to go above and beyond means a lot to me / family Than military over 23 years Cindy has been an outstanding performer for me! Her attention to detail to go above and beyond means a lot to me / family Thank you for ur service! Kudos More

I don’t think n I was charged fairly for my service. I had an estimate for $280 to replace my rear brakes- I was only able to do the front at my initial appointment due to time constraints so had to com I had an estimate for $280 to replace my rear brakes- I was only able to do the front at my initial appointment due to time constraints so had to come back to get my rear done and my total for my rear brakes was $388.96- not $280 as the estimate said and that is what my front brakes costed. More

Great quality with the Infiniti dealership and Andrew our salesperson was very helpful!! It’s our 4th car from this dealership!! salesperson was very helpful!! It’s our 4th car from this dealership!! More

I have worked with Matt for years buying cars. He obviously has an incredibly supportive Team. It was a very quick, easy, and painless experience. He obviously has an incredibly supportive Team. It was a very quick, easy, and painless experience. More

Dealership personnel is always friendly and helpful. Addresses the needs of my car in a timely and professional manner. Addresses the needs of my car in a timely and professional manner. More