Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI Of Orland Park
Orland Park, IL
932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 932 reviews
Verified Customer
July 29, 2025
Wait time too long even with appointment. Assistant was not friendly, place was not clean Assistant was not friendly, place was not clean More
by FARESMASOUD.23
Employees Worked With
July 29, 2025
The mechanic had no pride in his work and ended up damaging my vehicle. That not good for business damaging my vehicle. That not good for business More
by ALEX.LANKFORD
July 28, 2025
LaToya was very nice and helpful. I will definitely be coming back to have my car serviced here again if needed. I will definitely be coming back to have my car serviced here again if needed. More
by TIMOTHYSTEINMETZ6
Employees Worked With
July 24, 2025
Infiniti of Orland Park stepped into my story at a devastating low point. The dreaded check Engine Light alert came on and I was immediately stressed. I was lucky to meet Austin the manager at a time devastating low point. The dreaded check Engine Light alert came on and I was immediately stressed. I was lucky to meet Austin the manager at a time when he was just helping his team checkin customers. He was kind and empathetic and effectively communicated the issues with my car. When I couldn’t think straight he made sure he asked the right questions, like “Do you have transportation?” Which I had not thought of. He set me up with a loaner and told me we would figure it out. That is exactly what he did. I believe a manager sets the tone for the staff and Austin is definitely doing that. I have purchased my last 3 cars from Infiniti of Orland and I will definitely get my next one from there. More
by D_WYTE_GIRL
Employees Worked With
July 17, 2025
I felt service was prompt and efficient car wash was great service manager was very professional yet friendly great service manager was very professional yet friendly More
by hharrelliii
Employees Worked With
July 17, 2025
The customer service and the delivery service were great! But the dealership could not resolve the issue. But the dealership could not resolve the issue. More
by PASTORADRON
Employees Worked With
July 17, 2025
LaToya kept me informed and updated on the service of my vehicle. She also, drove my vehicle closer to me for mobility assistance. vehicle. She also, drove my vehicle closer to me for mobility assistance. More
by areaves01
Employees Worked With
July 13, 2025
Need some improvements on the cafeteria fresh coffee maybe some drinks like water and some snacks maybe some drinks like water and some snacks More
by RICARDO.ULLOA
Employees Worked With
July 11, 2025
Kerrie is a superstar. She was very attentive to my needs and they were fully addressed. I also wanna give a shout out to the two gentleman that came and picked up my car She was very attentive to my needs and they were fully addressed. I also wanna give a shout out to the two gentleman that came and picked up my car. I appreciate them. Very professional, communicative and on time. More
by MICHAELLOUIS1976
Employees Worked With
