INFINITI Of Orland Park

This dealership is clean and spacious for their customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter. customers. They offer complimentary coffee. It was an overall good experience. They took care of my vehicle in a timely matter. More

The rep was very informational and patient was willing to answer my questions and give future recommendations on service to answer my questions and give future recommendations on service More

no good customer service for people spending their hard earned money. Much deception going on earned money. Much deception going on More

Great customer service & it clean & relaxing, you can watch TV while you wait, coffee & vending machines available watch TV while you wait, coffee & vending machines available More

Our vehicle has been in multiple times now. Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new Last time I wa informed the check engine light was coming on from a bad battery. Installed new battery, well check engine is on again. This is a new issue caused by the Infinity mechanic who replaced a timing seal-the timing is off and causing the co rack engine light. Maybe someday you will fix the car correctly and not cause additional repairs. Now, we have to bring the car back once again. More

There was lack of communication regarding my warranty. I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through I wasn’t informed prior to my visit nor before service was done that I would have to pay out of pocket and wait 2-4 weeks for a reimbursement through my warranty. I contacted the service department numerous times after my visit to get an update on my reimbursement and heard nothing back. I’ve been there several times within the past 4 years and never had this issue. More

Your staff was very accommodating, the service young lady who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salespe who scheduled me with a moments notice was Awesome. The service personnel was polite and friendly. While waiting I had a delightful chat with salesperson Chrystal. More

Excellent customer service provided with thorough information with the vehicle of interest. Courtesy and patience was needed to frequent questions asked and the team was wonderful providing my famil information with the vehicle of interest. Courtesy and patience was needed to frequent questions asked and the team was wonderful providing my family and I with all the information needed to make a decision. More

Mike and the Service team took great care of my Infiniti (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautifu (and me) once again! My 2012 is back in full operating condition--after a successful parts search and their very skilled techs. They keep my beautiful vehicle running like new! More

My 2025 QX80 was in for routine oil change yesterday. Michael was incredibly courteous and helpful. He pointed out a number of other routine items which were quickly addressed and I left with a clean Michael was incredibly courteous and helpful. He pointed out a number of other routine items which were quickly addressed and I left with a clean bill of health. Quick and easy, out by mid morning and on with the rest of my day. Well done! More