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INFINITI Of Orland Park
Orland Park, IL
991 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 991 reviews
April 10, 2009
I brought my vehicle in for service. I requested Service Advisor Ryan Willard inspect my rims for any scratches prior to work. He inspected the vehicle and rims and noted no scratches on the rim. The vehicl Advisor Ryan Willard inspect my rims for any scratches prior to work. He inspected the vehicle and rims and noted no scratches on the rim. The vehicle was worked on, and sustained damage. I pointed this out to both Willard and Scott Sedlacek who denied any wrongdoing after Willard had noted no problems with the rims. Scott Sedlacek was argumentative, threatening and even threatened to call the police because I questioned his mechanic's workmanship. Scott Selacek said we don't want your business and too bad. He then agreed to replace the rim with one from a new vehicle, but "Karl" the mechanic pointed out to Willard and Sedlacek that the rim had a factory defect. I refused to put a defective rim on my vehicle after my original rim was damaged at the dealership. Manager Frank Meechia could care less about my concern with the dealership. His response to the problem was to call Infiniti. This dealership treated me like garbage. I will never purchase another vehicle from this dealership again. Caveat Emptor!!!! More
by infinitig37
Employees Worked With
Scott Sedlacek, Ryan Willard, Frank Meechia, "Karl" the Mechaninc
