INFINITI Of Orland Park

FANTASTIC in every aspect! purchased a new QX60 Saturday and couldn't be happier. Work deal over Internet and fine tuned it on Saturday in the dealership. Very aggressive deal w purchased a new QX60 Saturday and couldn't be happier. Work deal over Internet and fine tuned it on Saturday in the dealership. Very aggressive deal with outstanding customer support. When arriving Wednesday for pickup everything was as discussed to the penny. Joe Tiberi was super and straight forehead and honest. Dorie did a great job with finance and the paperwork and Caleb was great in the delivery of the vehicle. A great experience all the way around and a dealer with true heart and soul! More

HORRIBLE Customer Service The customer service at Infiniti of Orland Park is terrible! The Service Manager Scott is BEYOND rude and unprofessional! He over talked me on the t The customer service at Infiniti of Orland Park is terrible! The Service Manager Scott is BEYOND rude and unprofessional! He over talked me on the telephone and eventually hung up on me. I spoke with the General Manager, Frank about Scott's behavior and the nature of my business with Infiniti of Orland Park. I am not certain if Frank spoke with Scott, but what I do know is I will never do business again with them. Do yourself a favor and go to another Infiniti dealership. More

If i can rate this dealership with negative stars i'll do it this is THE WORST DEALERSHIP experience EVER i called this morning and ask about a G37 coupe and spoke with Richard ,made appointment t i'll do it this is THE WORST DEALERSHIP experience EVER i called this morning and ask about a G37 coupe and spoke with Richard ,made appointment to see the car at 5 pm, he got my phone # and told me that he will call me if something change ... and guess what i go there at 4 pm (an hour early) to find out from his sales man Gary that the car has been sold today Now...Mr Gary had all the information's on piece of paper in front of him ,and when i asked him why nobody called me he says ...i don't know. Tell me ...what kind of dealership gives you that kind of answer ? well i'll tell you ...VERY UNPROFESSIONAL ,DISRESPECTING AND TERRIBLE ONE I WOULD NEVER EVER IN MY LIFE RECOMMEND THIS DEALERSHIP/STEALERSHIP TO ANYBODY BUYERS STAY FAR FAR AWAY FROM THIS ONE More

This dealership overrall needs an entire new staff. Sarah Jones from the sales department was the only rep that exhibited great customer service and followed through on everything she said she would. Unfortu Jones from the sales department was the only rep that exhibited great customer service and followed through on everything she said she would. Unfortunately we did not buy our two infiniti's (2014 Q50 & 2013 G37x) with her because the sales manager was very rude and combative for no reason. (not to mention he was arguing with a customer loudly on the sales floor before assiting me and my freind.) I had a terrible expereince with their service department after taking my car there to have an issue fixed and the Joe, service person's first communication with me was, "why didn't you take this car back to where you bought it?', even before greeting me. They then kept my band new car for over a week, told me an Infiniti engineer test drove the car & couldn't "duplicate the noise,"; sent it to the body shop for some "repairs", and still didnt fix the issue & I ended up having to take it to another dealership. They then changed my phone number in the system to ensure I wouldnt get a call from infiniti regarding their terrible service, which was completely different then the phone numbers providing when me and my girlfriend purchased the cars from Infiniti. DEFINITELY THE WORK OF SOMEONE TRYING TO COVER THEIR TRACKS AND NOT TAKE ACCOUNTABLITY FOR SOMETHING THEY MESSED UP. DO NOT BUY OR GET YOUR CARE SERVUCED HERE!!!!! More

I was shopping at Infiniti of Orland Park with the salesperson Dustin. When working out numbers he asked me to make an offer, so I did. When he came back with a counteroffer he proceeded to tell me my salesperson Dustin. When working out numbers he asked me to make an offer, so I did. When he came back with a counteroffer he proceeded to tell me my offer was stupid and became extremely rude. He also told me they wouldn't take my trade-in, a car they never even looked at, since I asked too much money for it. His aggressive tone made my girlfriend extremely uncomfortable and she requested we leave. After the fact, I called to speak with the general manager Frank to get an explanation for the poor customer service. He listened to my story, said "Thanks for letting me know.", and hung up on me. More

I went to this dealership to have my vehicle inspected and a minor replacement of a defective part. First off, the customer service and attitude was very poor. Come to find out they didn't want to go thro and a minor replacement of a defective part. First off, the customer service and attitude was very poor. Come to find out they didn't want to go through the process to cover the part under warranty. The only reason I say it like that is because I went to another dealer for the same issue and they covered it! They even had the item in stock. It also made me concerned if they even inspected my car for the $125 that I spent. Just very disappointed in the whole process and expected much more from a high end dealership. Wish this were not the case, but I have found better customer care at another dealership. More

My husband and I stopped in one evening to look at both new and used cars. The salesperson seemed very uninterested in helping us. We did not go for a test drive because it was about 8pm and I guess they w new and used cars. The salesperson seemed very uninterested in helping us. We did not go for a test drive because it was about 8pm and I guess they were getting ready to close. The next day we emailed the salesperson for lease price information, and the price they gave us was $100 MORE than the advertised price. We told them no thanks. Then went to another dealer and got a great new Infiniti at a very good price. I would say overall this dealership was not friendly, not helpful, and did not seem to want our business. More

The poopest of salesmenship I have ever seen. Could get the pricing right. Twice we sat down to work out the price just to find out both times, he said he had made a mistake and had to raise the price we the pricing right. Twice we sat down to work out the price just to find out both times, he said he had made a mistake and had to raise the price we agrred upon. Sales manager added no value to the process as well. Worst dealership I ever dealt with. Purchased the same vehicle at another Infiniti dealer. More

My experiences with Infiniti of Orland Park have been amazing! I've bought a lot of cars in my life and my experience with sales and management was great. I've already purchased four cars here and I'll n amazing! I've bought a lot of cars in my life and my experience with sales and management was great. I've already purchased four cars here and I'll never go to another dealership. I'm excited to see what future Infiniti models will have to offer and then I'll pick out the next one! More

i have been shopping a new 2012 infiniti g37x and i have been to more than one inifiniti dealer and have came up with the impression that nobody really wanted to earn my business. that was until i went to o been to more than one inifiniti dealer and have came up with the impression that nobody really wanted to earn my business. that was until i went to orland park infiniti. i was originally online and spoke to a representive who answered some of my questions prior to arival. when i need more information i was then introduced to milton who could not have known more about the car. he was a true professional, he took his time amswered all my questions no matter how rediculous they may have been. upon arrival my car i was intrested in was cleaned and ready up in front (good impression). i took a little longer drive then usual. once back in the dealership milton gave me the figures i was looking for all this time, but i still had questions thats when i was introduced to the store manager george who finallized the deal. what a great experience i wish i went ther first or all the other dealers were more like this. frank did all my papaerwork and again another pro. what a great place . HIGHLY RECOMMENDED AWSOME EXPERIENCE WOULD DEFFINITILY COME BACK AND SEND CUSTOMERS. More