Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
909 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

Directions

By Type

Showing 909 reviews

June 10, 2024

Forgot to reset tire maintenance warning light. Lot of black grease stain on door panel More

by TAYUD515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for not resetting your tire maintenance waring light. This should have been taken care of before you received your vehicle back, and we understand how inconvenient this must have been. Please allow us the opportunity to make it right. If you could bring your vehicle back at your earliest convenience, we will reset the tire maintenance warning light and thoroughly clean the grease stain from your door panel. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for bringing these matters to our attention. Best Wishes, INFINITI Of Orland Park

June 10, 2024

The employees did a great job but I was not happy about the 3% surcharge on credit card payments. I think that any fee for credit card usage should be yours to pay as a cost of doing business and not pass More

by PAULA501274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike-service manager was excellent
Report | Print
Jul 03, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback and for acknowledging the hard work of our employees. We sincerely appreciate your business and your perspective. We strive to be transparent about all fees and want to make sure our customers are fully informed. We offer various payment methods, including cash and debit, that do not incur this 3% fee. Thank you for bringing this to our attention. We value your feedback and hope to continue serving you in the future. Best Wishes, INFINITI Of Orland Park

June 09, 2024

Person we dealt with was full of attitude every time we spoke. She couldn’t even explain properly what was being done to fix issues with my car, had no clue and talked in circles. Left little confidence in More

by Klovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your experience with our team member. Providing exceptional customer service and clear communication is paramount to us, and it's concerning to learn that this was not reflected in your interactions. Your feedback is invaluable to us, and we will be addressing this issue internally to ensure that it is resolved promptly and that all team members are equipped to provide the level of service our customers deserve. Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention. Best Wishes, INFINITI Of Orland Park

June 08, 2024

My representative was very helpful and knowledgeable. He was very courteous and efficient and explained everything to me. More

by ALEXANDEEJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

We greatly appreciate your positive feedback! Clear communication and thorough explanations are essential to us, and we're pleased that everything was explained to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 06, 2024

I was greeted promptly and enjoyed my coffee while working and waiting in the waiting area. Great customer service experience and my cat was ready even sooner than anticipated. More

by S_CASTELLANETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the name of gentleman I worked with
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed our prompt greeting and comfortable waiting area during your recent visit. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

June 03, 2024

Excellent and prompt customer service provided by all associates. The wait time was not long as well. More

by CESAR750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

Thank you for taking time to leave a great review! We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

June 03, 2024

Super nice to see women in the service department. It took some of the anxiety off of having to bring my car in for service. They pulled my car in as I arrived for my appointment and explained other More

by WRIGHTJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

We're delighted to hear about your positive experience with our service department! We're committed to creating a welcoming and inclusive environment for all our customers. Thank you for taking the time to share your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 02, 2024

Professional and Knowledgeable. Joe was a pleasure to do business with. Answered all of my questions. More

by sllief1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful review! We're thrilled to hear that Joe provided you with professional and knowledgeable service during your visit to our dealership. It's fantastic to know that he was able to answer all of your questions and make your experience a pleasure. We look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

June 01, 2024

The dealership was clean, the workers and front staff was respectful and courteous, and everyone showed exceptional customer service. More

by FORREST.STACYEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Alfano
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We appreciate your kind words and look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

June 01, 2024

My salesman Dan S. was very helpful, personable, and accommodating. He took his time, explored various options based on my personal needs, and helped me find the best More

by Ericadking08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
Report | Print
Jun 20, 2024 -

INFINITI Of Orland Park responded

We greatly appreciate your glowing review and recommendation! We take pride in having a knowledgeable and personable team who are dedicated to accommodating our customers' needs. Thank you for choosing our dealership and for taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

1
...
31
32
33
...
91