Back

INFINITI Of Orland Park

Orland Park, IL

4.6
883 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

Directions

By Type

Showing 883 reviews

March 13, 2024

LaToya was absolutely amazing. She updated me every step of the way with the progress of my car and was always available for questions. More

by RMILLER8677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're delighted to hear that LaToya provided you with such exceptional service during your recent visit. We'll be sure to pass along your kind words to LaToya and the rest of our team. Feedback like yours serves as a tremendous motivation for us to continue delivering outstanding service to all our customers. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains exceptional. Thank you for choosing our dealership, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

March 13, 2024

The facility is clean and pleasant. The location is good. The staff is friendly and kind. More

by OVERALL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words and positive feedback regarding your recent visit to our dealership! If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to ensure that your experience with us remains exceptional. Best Wishes, INFINITI Of Orland Park

March 13, 2024

You need to keep up that level of service I had yesterday. I left last week because the service was awful. More

by TARBABY777.NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have names.
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconsistency in the level of service you experienced during your previous visit. Your satisfaction is of the utmost importance to us. We appreciate your continued patronage and the opportunity to make things right. Rest assured, we will take the necessary steps to improve and maintain the level of service you received yesterday. Best Wishes, INFINITI Of Orland Park

March 11, 2024

I was service promptly and professionally. . Thank you ....!!!! I would recommend this service to all my friends!!!! More

by BIGMITCHELL23
Recommend Dealer
Yes
Employees Worked With
Mike in service department...
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your wonderful review! We're thrilled to hear that you received prompt and professional service during your recent visit. At our dealership, providing excellent service is our top priority, and we're delighted that we could meet your expectations. Your recommendation means the world to us, and we're grateful for your trust in recommending our services to your friends. Best Wishes, INFINITI Of Orland Park

March 10, 2024

First time service and it was a great experience. Definitely would come back again and recommend. More

by SANDRAL5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for trusting us with your first service appointment and for sharing your positive experience! We're thrilled to hear that your visit met your expectations and that you had a great experience with us. We're looking forward to welcoming you back for future service appointments, and please know that we're here to assist you with all your automotive needs. If there's anything specific you'd like us to focus on during your next visit, feel free to let us know. Best Wishes, INFINITI Of Orland Park

March 10, 2024

Best dealership I have ever worked with so great and easy and so informative will definitely recommend and go back !!! More

by Sam
Recommend Dealer
Yes
Employees Worked With
Steven , Ronnie Robles, JJ Vock
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We are thrilled to hear that your experience with us was the best you've ever had with a dealership. Providing excellent service and making the car-buying process easy and informative are our top priorities, and we are delighted that we exceeded your expectations. Your satisfaction and recommendation mean the world to us. We genuinely appreciate your trust in us and look forward to welcoming you back to our dealership in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you once again for choosing us and for sharing your positive experience. We can't wait to serve you again soon! Best Wishes, INFINITI Of Orland Park

March 10, 2024

Even when you have an appointment you still wait for service (s) to be performed and completed. More

by SANEA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra, Huda Abed
Mar 15, 2024 -

INFINITI Of Orland Park responded

We sincerely apologize for any inconvenience caused by your wait despite having an appointment. we strive to provide prompt and efficient service to all our valued customers. However, we understand that sometimes unforeseen circumstances may lead to delays in our service process. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we look forward to serving you better in your future visits. Best Wishes, INFINITI Of Orland Park

March 10, 2024

The experience was wonderful. All of the workers were extremely friendly and courteous from the general manager to the manager of sales. My salesperson Victoria Kendra was super More

by bbooker234@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Victoria Kendra
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team, from our General Manager to our Sales Manager, and especially with Victoria Kendra. Providing friendly and courteous service is at the core of everything we do, and it's fantastic to know that our team made you feel welcome and valued throughout the entire process. Victoria's dedication to ensuring your comfort and ease during the process is commendable, and we're delighted that she was able to assist you effectively. We'll be sure to pass along your kind words to Victoria and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust in choosing Zeigler for your car needs. Best Wishes, INFINITI Of Orland Park

March 10, 2024

May need to reevaluate the day and time I bring my car in for any maintenance to avoid excessive wait time. More

by TTPAUL2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. Your input is invaluable as we continuously strive to improve our services and enhance the customer experience. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you once again for bringing this matter to our attention. We appreciate your patronage and look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

March 09, 2024

I didn't have an appointment but Justin squeezed me in. I didn't mind the wait because I had to travel the next morning. The wait was not as long as I anticipated. Justin went over everything and made sure More

by diane42361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 15, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that Justin was able to accommodate you, even without an appointment, and make sure your needs were met before your upcoming travel plans. We understand that waiting can be frustrating, especially when you have a tight schedule, but we're glad to hear that Justin's assistance made the wait more manageable and that he took the time to go over everything with you patiently and thoroughly. Providing exceptional service and ensuring our customers feel comfortable and informed is our priority, and it's great to know that Justin's efforts contributed to your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again whenever you need us. Best Wishes, INFINITI Of Orland Park

...
40
...