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INFINITI Of Orland Park
Orland Park, IL
883 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 883 reviews
February 28, 2024
I would never go back to this location. They blamed me for what was wrong with my truck I got a second opinion and everything was covered under my warranty. Terrible service They blamed me for what was wrong with my truck I got a second opinion and everything was covered under my warranty. Terrible service More
by SHADA.CRENSHAW
Verified CustomerEmployees Worked With
Service
February 26, 2024
We called dealership the night before to verify that 3 models were on that specific lot. We arrived after 2+ hours drive to a sleepy unattentive salesman, Ahmad, whom we spoke to the night before. It took models were on that specific lot. We arrived after 2+ hours drive to a sleepy unattentive salesman, Ahmad, whom we spoke to the night before. It took 20 mins for him to come serve us. He explained then that 1 of the 3 vehicles was at a lot five minutes away and a porter would drive it over. 45 minutes LATER we were driving to their BMW lot. It took him several trips from that lobby to the car to get it out. We also confirmed the price before driving there. It was not accurate, they automatically add a clear protectant for paint and anti theft . Salesman also told us it had navigation. No, not on the vehicle and never acknowledged this lie either. More
by JDHUGHES5821
February 25, 2024
I got a new tire put on and an oil change done. My license plate fixed which was hanging the screw had came off. My car was washed and tires rotated and the inside car cleaned. Kind and friendly st My license plate fixed which was hanging the screw had came off. My car was washed and tires rotated and the inside car cleaned. Kind and friendly staff members. Arrived at 2:05pm left at 5:40pm. More
by PADAMSC
Employees Worked With
Christine
February 24, 2024
Mike the service manager was great! Straightforward and very helpful. The shop mechanic foreman explained what needed to be repaired. Great customer service! Straightforward and very helpful. The shop mechanic foreman explained what needed to be repaired. Great customer service! More
by PAULHOLLOCK
Employees Worked With
Mike
February 24, 2024
On time with appointment. Washed my vehicle. Complete list of things to take care of from a swift, but accurate inspection. I love the new brief video from the service techni Washed my vehicle. Complete list of things to take care of from a swift, but accurate inspection. I love the new brief video from the service technician giving a brief, verbal description about the brakes, tires suspension… everything going on beneath my vehicle. Love it!! More
by KELVINENGINE44
Employees Worked With
Service technician
February 23, 2024
Georgy and Abdullah were absolutely amazing and so kind. Eddie was straight forward. Highly recommend the entire team. Eddie was straight forward. Highly recommend the entire team. More
by beth_bonk
February 22, 2024
Victoria was amazing and very easy to work with! If I could give her 100 stars, she’d absolutely deserve them! I’ve purchased many vehicles and I have to say that she made the dreaded process the ex If I could give her 100 stars, she’d absolutely deserve them! I’ve purchased many vehicles and I have to say that she made the dreaded process the exact opposite. When I’m in need of purchasing any vehicles going forward, she’ll be who I’ll always go to. You should too! More
by sm.doerzaph
Employees Worked With
Victoria Kendra
February 20, 2024
Absolutely great service waiting time was not bad would be nice if they had snacks when i got my first infinity it was snacks in the waiting room. be nice if they had snacks when i got my first infinity it was snacks in the waiting room. More
by KEENCOACHK8
Employees Worked With
The lady in the Service Department
