INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your excitement! We're thrilled to hear that you're SUPER happy with your purchase of your new vehicle from Victoria! Your recommendation means a lot to us, and we're grateful for your trust in Vicky and our dealership. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you for choosing Infiniti of Orland Park, and we hope you enjoy your new vehicle for many adventures to come! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing recommendation! We're thrilled to hear that you had such a positive experience at Infiniti of Orland Park and that Victoria provided exceptional service during your vehicle purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your business. Thank you for choosing Infiniti of Orland Park, and we hope to have the pleasure of serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you encountered during your visit to our dealership. We deeply value every customer's time and understand the importance of respecting personal commitments, such as putting your children to bed. The behavior you described is unacceptable and does not align with the high standards of professionalism we strive to uphold. We regret any frustration or dissatisfaction caused by this interaction. Please be assured that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If there's anything further we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you always have an amazing experience at Infiniti of Orland Park and that Latonya provided you with helpful and attentive service. Keeping our customers informed and ensuring a smooth service experience is our top priority, and we're delighted to hear that Latonya's assistance made a positive impact on your visit. We appreciate your continued trust in us and your ongoing support. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

You're very welcome! We're delighted to hear that you had a positive experience with us and that our service was swift, considerate, and concise. Providing excellent customer service is our top priority, and it's fantastic to know that Christine stood out in delivering great service to you. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed dealing with our Infinity employees and that they provided courteous, helpful, and knowledgeable assistance regarding the 2024 Q80. Ensuring our customers receive excellent service and have their questions answered is our top priority, and we're pleased to hear that our team delivered on this during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback! We're thrilled to hear that you had a great service experience! Providing friendly and accommodating service is important to us, and we're delighted that our team member met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your wonderful experience with Victoria Kendra at our dealership! We're thrilled to hear that she made your buying experience for the Nissan Rogue such a positive one. Victoria's dedication to providing helpful, knowledgeable, and naturally friendly service is truly commendable. We're delighted that she made you feel comfortable throughout the process and went the extra mile to ensure that you found the perfect vehicle for your family. Your recognition of Victoria's exceptional service is greatly appreciated, and we couldn't agree more that she is a treasured member of our team. We have no doubt that her dedication and professionalism will continue to shine, and we're fortunate to have her representing our dealership. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can assist you with in the future. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We apologize for the extended wait time you experienced during your oil change appointment. Your time is valuable, and we understand the inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and it's disappointing to hear that we fell short of meeting your expectations on this occasion. We will investigate the cause of the delay to ensure that similar situations are avoided in the future. Please know that your feedback is valuable to us, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're delighted to hear that you had a fantastic service experience with us. Providing excellent customer service and addressing all your questions and concerns is our priority. We're glad our representative was able to assist you and that our team efficiently worked on your car to ensure it's in top condition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park