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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
883 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 883 reviews

January 19, 2024

Took awhile for battery changing, but I was pleased with service and the courtesy of the staff. More

by hsmith43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mikuzis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff, Anthony Paramo, Ronnie Robles, Moe Rashid
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January 17, 2024

As always Michael went above and beyond with the customer service as well as Terry L. Thank you More

by MSALEM27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael , Terry
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to appreciate the exceptional customer service provided by Michael and Terry at our dealership. We're thrilled to hear that they consistently go above and beyond to ensure your satisfaction. Your kind words mean a lot to us, and we will make sure to share your feedback with Michael and Terry. If there's anything specific you enjoyed about your experience or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our dealership. We appreciate your trust, and we look forward to providing you with continued excellent service in the future. Best Wishes, INFINITI Of Orland Park

January 16, 2024

The only services that I have experienced at Infiniti is through the Service area. That team has been extremely patient, efficient, and have always treated me fairly. I most recently took my car in for an o More

by DEANNEROBINSON81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Service Advisor
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Jan 26, 2024 -

INFINITI Of Orland Park responded

We're delighted to hear that our team has been patient, efficient, and fair in their treatment of you. It's always our goal to provide excellent service and exceed our customers' expectations. We appreciate your feedback about the recent oil change, and we're pleased to have pleasantly surprised and impressed you with a quicker turnaround time. If there's anything specific you enjoyed about your visit or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our dealership for your service needs. We look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

January 15, 2024

The service I received was great , they are always very nice and friendly. I have no complaints from this location. Great customer service.I will definitely return. More

by MSMILNER1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that you received great service and that our team was nice and friendly. Providing excellent customer service is our priority, and we're delighted that you have no complaints about our location. We appreciate your feedback and look forward to welcoming you back when you return. Best Wishes, INFINITI Of Orland Park

January 15, 2024

Bessem George is an awesome sales person. He has every attribute needed to make a customer feel valued and appreciated. On the other hand, I didn't feel the initial offer for my 2019 Jeep Gra More

by themezzyfezzy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Bassam Georgy
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience, and we're pleased to hear that Georgy provided you with excellent service. We appreciate your kind words about his attributes in making customers feel valued and appreciated. We understand your concerns about the initial offer for your 2019 Jeep Grand Cherokee. Your feedback is important to us, and we apologize if the initial offer didn't meet your expectations. We value transparency and fairness in our dealings, and we're committed to addressing and improving upon any concerns. If you have specific details or if there's anything else you would like us to know, please feel free to reach out. We appreciate your feedback and the opportunity to enhance our services. Thank you for choosing our dealership, and we hope to serve you better in the future. Best Wishes, INFINITI Of Orland Park

January 15, 2024

The Best in the Business! !! Excellent staff and overall experience! Will only buy from them!!! More

by MAUREENKARUNTZOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and Terry, Mark Bugajski, Mimi Nofal, Bassam Georgy, Dan Schedler
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you had the best experience with our dealership and that our staff exceeded your expectations. Providing excellent service is our goal, and we're delighted to have made a positive impact on your experience. If there's anything specific you enjoyed about your visit or if there's anything else we can assist you with, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

January 12, 2024

The service advisor that I was assigned, Ken Milosovic, was very kind, professional, and helpful. More

by SORRENTO18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Milosovic, Service Dept.
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with Ken Milosovic, your service advisor. We're delighted to hear that he provided you with kind, professional, and helpful assistance. Your feedback is greatly appreciated, and we'll be sure to pass on your commendation to Ken. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We value your satisfaction and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

January 08, 2024

My car has been mostly serviced by this dealership and they have taken really good care of it More

by GLORIA7219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heba
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for your loyalty and for choosing our dealership for your car's service needs. We're delighted to hear that you feel we've taken really good care of your vehicle. Providing excellent service is our top priority, and we appreciate your trust in us. We look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

January 07, 2024

Frustrating experience after purchasing a new car with tire, rim, dent and windshield protection and being told I have to pay $97 for a tire replacement due to a nail in the tire wall. This was less than More

by KWASI782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ Vock
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Jan 26, 2024 -

INFINITI Of Orland Park responded

We want to sincerely apologize for the frustrating experience you've had after purchasing your new 2024 QX60. It's disheartening to hear about the issues you encountered with the tire replacement, scheduling appointments, and the incorrect tagging and titling of your vehicle. This falls below the standard of service we aim to provide, we understand the inconvenience this has caused you. Please know that we take your feedback seriously, and we are committed to addressing and resolving these issues promptly. You can reach us at 708-403-4700. Once again, we apologize for any frustration and inconvenience you've experienced. We value your business and aim to provide the excellent service you deserve. Best Wishes, INFINITI Of Orland Park

January 07, 2024

The repair was made, which was good. However, I was given a list of services that needed immediate attention. The problem was the filters were brand new. Also, once I have the brakes More

by BETHMC66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 26, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback, and we apologize for any confusion and inconvenience caused by the list of services provided. It's important to us that our customers receive accurate and transparent information about their vehicle's needs. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything specific you would like us to address or if there's anything else we can assist you with, please feel free to reach out at 708-403-4700. Thank you for your understanding, and we look forward to the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

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