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INFINITI Of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
879 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 879 reviews

December 16, 2023

I am very concerned about the performance of my vehicle after receiving it after service. I did not have handle concerns before getting the vehicle serviced. I have to return my vehicle to reschedule a ser More

by carlj710
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Dec 21, 2023 -

INFINITI Of Orland Park responded

We want to extend our sincere apologies for the concerns you're experiencing with the performance of your vehicle following the recent service at our dealership. Your safety and satisfaction are of utmost importance to us, and I deeply regret any inconvenience caused. We appreciate your recognition of Mike's professionalism, and assure you that we take your concerns seriously. We understand the gravity of the situation and are committed to resolving the issues promptly. When you return for your rescheduled service appointment, our team will conduct a thorough inspection to identify and address any performance concerns. Your feedback is invaluable, and we want to ensure that your experience with us meets the high standards we strive for. If there's anything specific you would like us to prioritize or if you have additional details to share, please do not hesitate to contact us directly at [contact information]. We genuinely value your trust and appreciate your patience as we work to rectify the situation. Best Wishes, INFINITI Of Orland Park

December 14, 2023

They were nice, but could not fix the outdated a system that no longer syncs with my android phone. No resolution. More

by JODYRASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for bringing your concern to our attention. We apologize for any inconvenience you've experienced with the outdated system that no longer syncs with your Android phone. We understand the frustration this may cause. Best Wishes, INFINITI Of Orland Park

December 13, 2023

From the time I meet my Salesman John Pullen, it was all uphill, top notch service. More

by dam501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Galvin, Anthony Paramo
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Dec 21, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with John Pullen! We're thrilled to hear that your experience was all uphill and that you received top-notch service from him. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

December 13, 2023

Courteous, kept me updated on my service. In and out in no time. Car washed and vaccinated. Infiniti Orland Dealership is great! More

by IBLSJ1803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the personal I worked with or recognized them in the pictures.
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December 11, 2023

Diagnosed problem quickly, scheduling appointment for repair. Service department was polite and responsive to engine light being on and why. More

by FHILLEGONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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December 10, 2023

Georgy was very accommodating and patient. I had extending circumstances and he helped me navigate through them all. More

by tauji2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Mikuzis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski, Mimi Nofal, Bassam Georgy
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December 10, 2023

The service department and the technician that assisted me did an excellent job and insured that all the information I needed to make an informed decisions was given to me, great job More

by FELIXSIMPKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
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December 10, 2023

Everyone was polite and professional. Great communication, very accommodating to my needs and explained all service items. More

by GENERALBUSINESS100
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya-Service
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December 09, 2023

service was to my satisfaction. greeted upon my arrival, kept in touch with me regarding how service was progressing. More

by BGASTON0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service mngr
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December 09, 2023

Ashley Mowad was very helpful, professional and friendly, when inquiring about the availability of a used vehicle. More

by timeflys767
Recommend Dealer
Yes
Employees Worked With
Ashley Mowad
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