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INFINITI Of Orland Park
Orland Park, IL
906 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 906 reviews
Verified Customer
October 03, 2023
The staff was very professional and courteous. They were very helpful in locating a salesman for me They were very helpful in locating a salesman for me More
by Jam@4runner
September 29, 2023
I was really impressed by the professionalism of my service advisor Elliott Torne. He was very knowledgeable, kind and accommodating. service advisor Elliott Torne. He was very knowledgeable, kind and accommodating. More
by SHUNDRAROBINSON
Employees Worked With
Elliott Torne, JP Pullen
September 26, 2023
Very unprofessional service advisors with no knowledge of the company policy and or procedures. I wouldn’t recommend this location to anyone for service the company policy and or procedures. I wouldn’t recommend this location to anyone for service More
by Mr. Brown
Employees Worked With
Service advisor
September 26, 2023
Overall experience was great. I felt that the overall experience with Victoria Kendra was five star, when I entered into INFINITI dealership, I was not sure if I wanted to purch I felt that the overall experience with Victoria Kendra was five star, when I entered into INFINITI dealership, I was not sure if I wanted to purchase another INFINITI my mind and heart was on another vehicle with your competitor , I have been a client for over 20 years and was totally on the fence regarding this purchase ,her professionalism and effort changed my mind so being nice mattered. Great Job!!!!!!! This experience was a true example of showing that when you care it will take you a long way because it not just about the Commission it about the service and the money will come. More
by c.wright
Employees Worked With
Victoria Kendra
September 21, 2023
My name is Mike Neely and I picked my vehicle up on Friday, 9/15/23, after having the rear passenger side shock replaced and the system bled. Not even two hours later, the rear driver side shock explod Friday, 9/15/23, after having the rear passenger side shock replaced and the system bled. Not even two hours later, the rear driver side shock exploded. Your mechanic at the Orland Park location made a bad judgement call by bleeding the system after only replacing the one shock. Now I'm being told it would have to be bled again when the driver side shock is replaced. I should not have to pay for that when he knew there was a possibility of this happening with one old and one new rear shock on the vehicle. Not to mention, I'd just had a new air compressor installed. It should have been suggested to replace both shocks at the same time and then have the system bled. I have been a loyal customer who has spent thousands of dollars over the last few months there on my vehicle, and tens of thousands of dollars over the last few years between this vehicle and the previous QX56 that I had. I am still waiting to hear from Mike Cescato as to what they're going to do about this situation. It shouldn't take this long to receive a call about having my vehicle serviced due to a bad decision made by their mechanic not even a week ago. What I know is that I shouldn't have to pay another $1441 to have the system bled. I should only have to pay for the shock. I would very much appreciate a timely response to this survey and a call regarding the service of my vehicle. More
by MIKE2POLO
Employees Worked With
Mike Cescato, Terry both from the Service Dept. and the mechanic who worked on my vehicle would receive one star.
September 21, 2023
I arrived early for my appointment, and Mike Cescato greeted me immediately in a friendly manner as usual. He kept me apprised of the timeline and explained what would be done. He instills confide greeted me immediately in a friendly manner as usual. He kept me apprised of the timeline and explained what would be done. He instills confidence with his professional demeanor and knowledge and made my visit very easy since I knew he was providing me with excellent service. Since purchasing our vehicle, we always ask for Mike since we trust his judgment. He's quite an asset to Zeigler and Infiniti. More
by CAD1111
Employees Worked With
Mike Cescato -- 5 stars!!
