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INFINITI Of Orland Park

Orland Park, IL

4.6
888 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 888 reviews

September 08, 2023

The service rep was very polite and courteous, the wait was not too bad. The waiting area is comfortable. More

by BRNICK1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael - Service Advisor
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to leave us a positive review. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience during your visit to our service center. Best Wishes, INFINITI Of Orland Park

September 08, 2023

LaToya was phenomenal! She checked in consistently with updates on my service. I truly appreciated her providing the care for my service. More

by BERNADETTE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that LaToya provided you with exceptional service during your recent visit. Your kind words are greatly appreciated, and we will be sure to pass on your compliments to her. We take pride in our team's commitment to customer care, and it's fantastic to know that LaToya consistently checked in with updates to ensure you had a positive experience. Your satisfaction is our top priority, and we are delighted that she contributed to making your service visit a great one. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us for your automotive service needs. Best Wishes, INFINITI Of Orland Park

September 08, 2023

I had an amazing experience with Infinity and the entire whole team in Orland Park. Thank you so much! More

by tamjackson79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock, Victoria Kendra
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us. We're absolutely delighted to hear that you had an amazing experience with Infinity and the entire team at our Orland Park location. Your kind words mean a lot to us, and we're thrilled that we could provide you with top-notch service. Customer satisfaction is our ultimate goal, and your feedback is truly appreciated. If you ever need anything in the future or have more feedback to share, please don't hesitate to reach out. We're here to assist you and ensure that your experiences with us continue to be exceptional. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 08, 2023

Dan was a gem. They were honest and straight to the core. Love the service. More

by chantilli25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Dan Schedler
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive feedback with us. We're thrilled to hear that Dan provided you with such a wonderful experience during your visit. Your kind words are greatly appreciated, and we'll be sure to pass on your compliments to Dan. Honesty and transparency are values we hold dear, and it's fantastic to know that you found our service to be straightforward and trustworthy. Your satisfaction is our priority, and we're pleased that Dan played a role in making your experience enjoyable. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us for your automotive service needs. Best Wishes, INFINITI Of Orland Park

September 08, 2023

Hi everyone! All I can said is that I have a new favorite Client Avisor when it comes to buy a car!!! NATALIA HAQ she sets new standards when it comes to Clien More

by Noedlatorre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bugajski, JJ Vock
September 07, 2023

The customer service is always stellar. The waiting room is equipped with plugs as I was working while waiting on my truck. More

by JENNIFERSHYLONN
Recommend Dealer
Yes
Employees Worked With
Elliott Torne
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to leave a positive review of our customer service. We're thrilled to hear that you consistently find our customer service to be stellar. It's great to know that our waiting room facilities, including the availability of plugs, allowed you to work comfortably while waiting for your truck. We aim to provide a convenient and accommodating environment for our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 07, 2023

The customer service department was efficient and courteous. The were also timely and informative about what was happening. These surveys are getting a bit agitating. I keep giving good reviews bec More

by skye5394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

September 07, 2023

Service Department has always understood my requirements and they perform the work I need, great job. More

by MIKELTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael C. Service Dept
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

September 04, 2023

The service team received me promptly, without an appointment and my car was completed within 90 minutes. They returned the car cleaner, both inside and out, than when I arrived. More

by vincegutierrezpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

September 04, 2023

Our sales representative Daniel S was epic. My significant other and I explained to him what we were looking for (Qx60). Daniel S explained the difference about each Qx60's in great details, in More

by idasprmn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Moe Rashid, Dan Schedler
Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your fantastic experience with Daniel S as your sales representative. We're thrilled to hear that he provided you and your significant other with such an exceptional level of service while helping you find the perfect QX60. It's wonderful to know that Daniel S went above and beyond by explaining all the details about the QX60, including interior and exterior options, and giving you a thorough tour of the vehicle's functions before the test drive. His attentive and customer-focused approach clearly made a significant impact on your buying experience. We're delighted that you're pleased with your new QX60 and that you plan to return for another purchase with Daniel's assistance. We'll be sure to pass on your kind words to him. Best Wishes, INFINITI Of Orland Park If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again.

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