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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
890 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 890 reviews

August 26, 2023

Was never offered Sunbit , then was charged by the dealership when I should’ve paid More

by DESHAUN.BATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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August 26, 2023

Everyone involved was personable and professional! The ability to have Lyft service is greatly appreciated! Justi was very helpful. More

by JMOUNTIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service was excellent!
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August 26, 2023

The service was great and everyone was really nice and helpful. Thanks for everything you do More

by aneshialynom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Huff
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August 26, 2023

Keith was awesome! It was quick and we were in and out fast! We had driven 4 hours and they made sure everything was in order! I will definitely buy again for them. More

by marea0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keith
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August 25, 2023

Natalia was top notch and my experience was excellent from start to finish! She was very helpful and straightforward, which made the entire car buying process easier, even enjoyable. I would highly recom More

by mbsamson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Rashid
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August 25, 2023

Kerrie was able to accommodate my request for a loaner on short notice. She followed to make sure that I knew she was working on it. Amazing customer service. Mike in service is always the best! More

by KATHY.HENEGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie and Mike in Service
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August 25, 2023

The quality of work that the service staff provided was excellent. They did a great job. More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Terry, and Justin
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you were pleased with the excellent quality of work provided by our service staff. It's our goal to deliver top-notch service, and we're glad to know that we were able to meet your expectations. If you ever need any further assistance or have more vehicle-related needs in the future, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

August 25, 2023

Outstanding service from Mike C. getting my car in right away and getting my flat tired changed so I could go on with my day. Very appreciative of the immediate service. More

by DMADANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with Mike Cescato.
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August 25, 2023

They did a great job servicing my care in a timely manner as I expected. My needs were met More

by lavishlady1136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
justin Sese
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August 24, 2023

Didi was great. When I came in with a check at the agreed upon time to pick up the car on a Wednesday it took 2 hours to process the transaction - it should have ta More

by kevin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Moe Rashid
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Aug 25, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us. We're glad to hear that Didi provided you with great service. However, we apologize for the inconvenience you faced when it took longer than expected to process the transaction during your car pickup on Wednesday. Your time is valuable, and we understand that a two-hour wait for a transaction that should have taken only a few minutes is frustrating. We sincerely apologize for this delay and any inconvenience it may have caused you. We truly appreciate your feedback, as it helps us identify areas for improvement. We will take your comments into consideration and work to ensure that such delays are minimized in the future. If there's anything else you'd like to share or if you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you. Best Wishes, INFINITI Of Orland Park

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