INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about the great service you received, and for your kind words about Justin. We're delighted to hear that your experience with us was top-notch and that Justin provided you with excellent service by keeping you updated throughout the process. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your enthusiastic praise for Mr. Lewis and Mike. We greatly appreciate your kind words and are thrilled to hear that they have delivered such a high level of professionalism and service. Your appreciation motivates us to continue providing excellent service, and we will be sure to pass on your compliments to Mr. Lewis and Mike. If you have any further comments or if there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we're committed to keeping up the awesome job! Best Wishes, INFINITI Of Orland Park

dannyjohnson70 responded

Anytime. We as Humans always complain about everything that goes wrong we tell family and friends about our experience. So why not tell everyone about our GOOD EXPERIENCES and that’s just what I did !!! Thanks again Orland Infinity.

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about JP, your salesman. We're thrilled to hear that he provided you with exceptional service and went above and beyond to ensure you got everything you wanted. It's fantastic to know that JP was patient and accommodating with you and your family throughout the process. Your satisfaction is our priority, and we're glad he could make your experience enjoyable. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we hope you continue to enjoy your new vehicle. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We want to sincerely apologize for the unexpected and disappointing experiences you had while visiting our showroom and purchasing your Infiniti QX60. Your feedback is incredibly valuable to us, and we would like to address your concerns. We understand your frustration and disappointment regarding the promotion incentives and the APR offer. It's unacceptable for our team to make commitments and then not follow through on them. We deeply regret any inconvenience and confusion this may have caused you. Miscommunication and surprises are certainly not the kind of experience we aim to provide to our valued customers. We're truly sorry that your visit did not meet your expectations and that you had to travel a long distance for your purchase. Your feedback highlights areas where we need to improve our communication and transparency. We will use your comments as an opportunity to learn and make the necessary adjustments to ensure that such issues do not occur in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly. We are committed to addressing and resolving your concerns to your satisfaction. Thank you for bringing this matter to our attention, and I'm sorry for any inconvenience you've experienced. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience, and congratulations on your new QX60! We're delighted to hear that Victoria provided you with excellent service despite the challenges of not having internet access during your interaction. It's wonderful to know that you're enjoying your new vehicle, and we appreciate your kind words about Victoria's dedication and professionalism. If you have any further comments or if there's anything else we can do to enhance your ownership experience, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we hope you have many enjoyable adventures in your new QX60! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience during your visit to our dealership. We greatly appreciate your feedback, and we're delighted to hear that you found our staff to be courteous, professional, knowledgeable, and friendly. Creating a welcoming and knowledgeable environment for our customers is a top priority, and your kind words are a testament to our team's dedication to providing excellent service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park