INFINITI Of Orland Park

Fabulous customer service! Wonderful customer service response time when visiting dealership or calling for assistance. Avi was thorough and patient when going over vehicle feat Wonderful customer service response time when visiting dealership or calling for assistance. Avi was thorough and patient when going over vehicle features. Jim and Kyle reach out to you quickly when you need assistance. More

Purchase of car Patrick Johnson has always treated me and and honestly. I have had multiple dealings with Patrick and they have a been positive. I hope you consider Patrick Johnson has always treated me and and honestly. I have had multiple dealings with Patrick and they have a been positive. I hope you consider him a valued employee. More

Advisors here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the here at Orland Park Ziegler Infiniti think it’s okay to call a customer a liar when he comes in with an issue then swear at the customer and tell the customer that if he “posts the video” he won’t be allowed there again. Video is being uploaded to YouTube. More

Great service Had a very positive experience. Stevielyn was knowledgeable and worked with me to get my car for the price I was looking for. Would definitely recomme Had a very positive experience. Stevielyn was knowledgeable and worked with me to get my car for the price I was looking for. Would definitely recommend More

Perfect place to shop for a new vehicle! Kyle and Gary provided the best service possible while helping me find the perfect vehicle. I've also had a visit to service where Terry provides exc Kyle and Gary provided the best service possible while helping me find the perfect vehicle. I've also had a visit to service where Terry provides exceptional service as well! More

Exactly what a car buying experience should be!!! We had an amazing experience at Zeigler Auto Group in Orland Park. We walked in with the expectation it would be like every other car dealership, it w We had an amazing experience at Zeigler Auto Group in Orland Park. We walked in with the expectation it would be like every other car dealership, it was the exact opposite. Our sales person, Gary Balestri was upfront, honest, genuine, and extremely easy to work with. The rest of the staff was attentive and helpful. Customer service and satisfaction is clearly at the top of everyone's priority list. My family and I actually enjoyed the experience and left there with a car that perfectly fit our family's needs and budget. More

Untrustworthy Un-Honest Sales Manager! Walked in with a APPROVAL LETTER from Chase Bank (not pre-approved) and they scammed me into a loan with Bank of America at a Un-Honest Sales Manager! Walked in with a APPROVAL LETTER from Chase Bank (not pre-approved) and they scammed me into a loan with Bank of America at a higher interest rate (same term loan) without my knowledge. Sales Manager GTD to obtain a lower APR with only 1 bank they use and I said go for it. He did but guess what...he sent it to CHASE! Yes, CHASE. I already walked in with an approval letter from CHASE. Then i get alerts from my bank that there are additional inquiries on my credit report which means he lied to me and sent my info off to other banks. Showed him my credit alerts and he denied it and said he only sent my info to only one. Wanna guest who the other bank he stated he didn't send it to, yes-BANK OF AMERICA!! I'll take responsibility on my part for trusting them but I'll never do that again nor with any other businesses. Please be careful conducting business with them and ensure you pay attention to not only what they are telling you but also what you are signing. We all know there are always 2 sides to each story but who in their right mind will agree to a loan at a higher APR than what they are ALREADY approved for!?. More

Rip Off!!! As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was th As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was the selling point!!! Now granted Ziegler are new owners of this Infiniti location but I'm sure they reviewed the books prior to purchasing and knew that there were customers who had this set up already. The explanation to me by the service manager Brian is they had no knowledge of this promise to certain customers......huh? So you made a million dollar purchase without reviewing all financial obligations.......I DOUBT IT More

54000.00 over 30.00 I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business wi I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business with Infinity is beyond me. I am utterly in disbelief at the way they back up their customers. They should be ashamed for even cashing the check (54000.00) if you can't stand up for the people that keep you in business. I bought an Infinity from Orlando Park Infinity in Orland Park, IL. Was told I had life time oil changes and filter changes but when I went there last week, guess what? Oh we are sorry. We are not going to do that anymore. The next time you come in, you will be charged. Really? Look at the figure above and then compare it with a 30.00 oil change. I have never been so mad at any business As I am with Infinity. I've already told 2 people to go to Lexus because Infinity is not who they say they are. All over 30 bucks! Foolish people like me who believed in a product and the warranties that go with it will persevere! I will personally go out of my way to make sure the general public in my neighborhood will see whom NOT to trust! Sincerely, Tim Gill (disgruntled customer) More

Great customer service Our car shopping experience was wonderful at this location. Gary was very helpful and informative. He answered all the questions we had and was able t Our car shopping experience was wonderful at this location. Gary was very helpful and informative. He answered all the questions we had and was able to get us a great deal on our new vehicle. Overall, the customer service provided was top-notch. We would definitely recommend this salesman and dealership to others. Thank you for a wonderful car buying experience! More