INFINITI Of Orland Park

Terrible Shopping Experience I have been looking for a 2014 QX80 for my wife, with the intent to purchase in December. I have been working with Juliana Motti through an Internet I have been looking for a 2014 QX80 for my wife, with the intent to purchase in December. I have been working with Juliana Motti through an Internet inquiry on several models that you had in stock for over a week now. My wife and I live in Naperville, so the local dealership would have been much easier to deal with, but they didn’t have the inventory I was looking for. I exchanged about 8 emails with Ms. Motti and had pretty much decided to buy your stock number IP1310. We agreed on a price and she felt that your dealership could match the quote on my traded that I had received from the dealership in Naperville. I confirmed the vehicle was in stock on Tuesday 12/1 with Ms. Motti and on Wednesday told her that my wife and I would be out to test drive the car on Thursday 12/3. My wife and I both took the day off work to drive the hour to your dealership. I confirmed my appointment with Ms. Motti that morning. We arrived at 1:30pm and after waiting about 30 minutes, we were told that the vehicle was no longer at the dealership. Two wasted vacation days and two hours of driving resulting in the worst car buying experience I have ever had. I have been in sales for over twenty years. If I had a client that was ready to spend $50,000+ with me, taking vacation days off work to come to my business and drive over an hour, I can guarantee you I would have made sure I had the product on hand that morning. More

Absolutely wonderful! Gary balestri was incredible. Gary Balestri was very informative, professional, and pleasing to work with. I had an incredible experience, and would recommend him and this dealersh Gary Balestri was very informative, professional, and pleasing to work with. I had an incredible experience, and would recommend him and this dealership to any family member or friend. We got a great deal and the friendliest of service! Lovely place and great salesman! More

Quality Customer Service Infiniti of Orland Park salesman, Russell Howard made us feel welcomed and was attentive to meeting our needs. It was a hassle free encounter without Infiniti of Orland Park salesman, Russell Howard made us feel welcomed and was attentive to meeting our needs. It was a hassle free encounter without any high pressure sales pitch. He was professional, honest, and helpful which was impressive after encountering a negative experience at another dealership. Mr. Howard definitely delivers quality customer service. More

2015 Q50 Great car buying experience!! Gary is by far the easiest salesperson to work with! I highly recommend infiniti of orland park. We are extremely excite Great car buying experience!! Gary is by far the easiest salesperson to work with! I highly recommend infiniti of orland park. We are extremely excited to bring our infiniti home and come back to visit for our free oil change! More

Greater Ride On 10-29 I went to Orland Park to get my M35 from service, met Jackie Guzman out side at the door, hab spoken to her several times, due to Jackies ski On 10-29 I went to Orland Park to get my M35 from service, met Jackie Guzman out side at the door, hab spoken to her several times, due to Jackies skill, i was blesses to drive away in a 2015 QX80, Jackie Guzman was a 10 pluse in my book. Cedric More

Great experience! Highly recommend Caleb! We often dread the car buying experience - its often confusing, time consuming and stressful (especially when your small ones are tagging along), but We often dread the car buying experience - its often confusing, time consuming and stressful (especially when your small ones are tagging along), but this one was the best we've had. Our sales person, Caleb Beasley was very professional and friendly from the get go. He found the exact car/specs I was seeking in the color I wanted and walked me through leasing vs. buying and the different payment scenarios all in a 24 hour period (mostly over the phone with several follow up conversations via text, as I was super busy running around with young kids and was not able to make it over to the dealer until I was ready to buy). When we finally came over to buy, we found everybody to be super friendly and accomodating. The financing process (the education and the actual approval/signing) was fast and easy, and Caleb made sure to walk us through the car's key features/functionalities before we pulled out. We love our new QX60 and would definitely recommend Caleb and the finance team at Orland Park Inifiniti to anyone buying or leasing an Infiniti. More

NICE PLACE CAME IN FOR A LUG NUT AND BOUGHT A NEW CAR TOM IS GREAT PERSON TO WORK WITH INFINITI OF ORLAND HAS THE BEST CUSTOMER SERVICE CAME IN FOR A LUG NUT AND BOUGHT A NEW CAR TOM IS GREAT PERSON TO WORK WITH INFINITI OF ORLAND HAS THE BEST CUSTOMER SERVICE More

Sales Tom was very helpful and patient. I am very happy with the sales team and think that they really were fair to me. Plus they made me feel comfortabl Tom was very helpful and patient. I am very happy with the sales team and think that they really were fair to me. Plus they made me feel comfortable. More

Great experience! Everyone was very helpful and friendly! We went to trade in our car! and the sales manager helped us out so much! We knew our payments would be high but they helped us find the car that we w We went to trade in our car! and the sales manager helped us out so much! We knew our payments would be high but they helped us find the car that we wanted in no time! Thanks a lot. More

New managers I went in to Infiniti of Orlando park because it was by my house. They have new management, I was treated excellent and got a new car. Thank you Jacki I went in to Infiniti of Orlando park because it was by my house. They have new management, I was treated excellent and got a new car. Thank you Jackie and Sherri. More