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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
649 Reviews

649 Reviews of INFINITI Of Orland Park - Service Center

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May 05, 2024

I just got my car two weeks ago so I’m still learning about it. So far no problems no complaints More

by endurefurth479100
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Alfano
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing BMW of Orland Park and for sharing your experience with us! We're delighted to hear that you're enjoying your new car and that everything is going smoothly so far. If you have any questions or need any assistance as you get to know your vehicle better, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience. Best Wishes, INFINITI Of Orland Park

May 04, 2024

One of the best dealership in Illinois. The service is always 💯 percent 🙄 keep up the outstanding work you are doing More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to be considered one of the best dealerships in Illinois, and we appreciate your recognition of our service being consistently excellent. Your satisfaction is our priority, and we're committed to maintaining our high standards. We're grateful for your support and encouragement. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 02, 2024

Customer focused was apparent and appreciated. Leadership resonated throughout my entire time at the dealership. Perfect communication via video and in person. No pressure services More

by STOMP EXTERMINATORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mikuzis
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that our customer-focused approach was apparent and appreciated during your time at the dealership. It's fantastic to know that our leadership and communication resonated with you, both through video and in person. We're committed to providing a no-pressure service environment where you can feel comfortable and confident in your decisions. Your satisfaction is our priority, and we appreciate your support. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 02, 2024

The job was completed in sufficient time, you all should offer more deals to the service department More

by WILJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that the job was completed in sufficient time during your visit to our service department. We appreciate your suggestion regarding offering more deals, and we'll definitely take that into consideration to enhance our service offerings. Your satisfaction is important to us, and we're always looking for ways to improve. If you have any further feedback or suggestions, please feel free to share them with us. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

May 01, 2024

Nice and friendly service staff and receptionist. Very thorough with service inspection etc. . I was able to get a copy of any additional service I needed for my vehicle along with the price! Huda More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huda Abed
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our service staff, receptionist, and saleswoman, Huda. It's great to know that they were all friendly, thorough, and professional, making your visit enjoyable and informative. Your kind words mean a lot to us, and we're grateful for your loyalty and trust. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

The dealership is the BEST! Thankful for the service and for Victoria..she ROCKS! THANKS!! More

by ARMANETTER583
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Victoria Kendra
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you consider our dealership the best and that you're thankful for the service provided by Victoria. We agree - she rocks! Your satisfaction is our priority, and we appreciate your kind words. We look forward to continuing to exceed your expectations in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

They always make you feel very comfortable at Infiniti of Orland Park! Never once felt takin advantage of! More

by JS910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you always feel comfortable with us and that you've never felt taken advantage of. Your trust and satisfaction mean a lot to us, and we're committed to maintaining a welcoming and trustworthy environment for all our customers. If you ever need anything, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 29, 2024

Terry - the Service Mgr was fantastic in making lemonade out of lemons - making what had been a frustrating situation much better. I appreciated his follow up, and attention to making sure I was completely More

by SUEK1352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry - Service Mgr
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Terry, our Service Manager, was able to turn a frustrating situation into a positive one for you. Your satisfaction is our priority, and we're glad Terry's follow-up and attention to detail ensured you were completely satisfied with the service you received. We appreciate your feedback and your loyalty as a customer. Please don't hesitate to reach out if you need anything else in the future. Best Wishes, INFINITI Of Orland Park

April 28, 2024

The service representatives was pleasant and kept me informed. She also explained great service recommendations. More

by D_WYTE_GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember Service rep name
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our service representative was pleasant and kept you informed throughout your visit. It's fantastic to know that she also provided you with great service recommendations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Mike, my service writer, was friendly, professional, and efficient. The techs noted need for fluid check/change, changed oil. I'm very pleased with my experience, glad to report. I trust Infiniti to honest More

by 2000Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! It's great to know that our techs took care of your vehicle's needs and that you trust Infiniti to maintain your vehicle. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

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