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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
652 Reviews

652 Reviews of INFINITI Of Orland Park - Service Center

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April 29, 2024

Terry - the Service Mgr was fantastic in making lemonade out of lemons - making what had been a frustrating situation much better. I appreciated his follow up, and attention to making sure I was completely More

by SUEK1352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry - Service Mgr
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Terry, our Service Manager, was able to turn a frustrating situation into a positive one for you. Your satisfaction is our priority, and we're glad Terry's follow-up and attention to detail ensured you were completely satisfied with the service you received. We appreciate your feedback and your loyalty as a customer. Please don't hesitate to reach out if you need anything else in the future. Best Wishes, INFINITI Of Orland Park

April 28, 2024

The service representatives was pleasant and kept me informed. She also explained great service recommendations. More

by D_WYTE_GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember Service rep name
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our service representative was pleasant and kept you informed throughout your visit. It's fantastic to know that she also provided you with great service recommendations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Mike, my service writer, was friendly, professional, and efficient. The techs noted need for fluid check/change, changed oil. I'm very pleased with my experience, glad to report. I trust Infiniti to honest More

by 2000Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! It's great to know that our techs took care of your vehicle's needs and that you trust Infiniti to maintain your vehicle. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

April 27, 2024

Top notch, friendly people, very thorough on explaining the process. The tech went above and beyond…. More

by TCB5677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team top-notch and friendly. It's great to know that our staff thoroughly explained the process and that the tech went above and beyond to assist you. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 26, 2024

Great experience! Keep me informed throughout my visit. Dealership was clean with attentive staff members More

by Ellyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Michael
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your great experience! We're glad to hear you were kept informed throughout your visit and found our dealership clean with attentive staff. We appreciate your feedback and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

April 25, 2024

The location is clean, staff is friendly and extremely professional and provided updates regarding the services performed on my vehicle More

by TMC3OF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind review! We're pleased to hear that you found our location clean and our staff friendly and professional. We're also glad you appreciated the updates on your vehicle's service. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

April 25, 2024

Very helpful for great service I received from infinity service center is a some, professional and nice. More

by BTRIPP066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great service! It's fantastic to know that our team was helpful, professional, and nice during your visit. We appreciate your kind words and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

April 23, 2024

I did not have an appointment on arrival but the service team lead by Mike, was there to service my vehicle promptly. More

by NICHOLASTANTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! Your satisfaction is our priority, and we're glad we could accommodate you. We appreciate your business and look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

April 23, 2024

Good and timely service , however disappointed about the related, very high prices for the recommended services. More

by DEBORAHSULTON3
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback regarding your recent service experience. We're glad to hear that you found our service to be good and timely. However, we understand your disappointment regarding the prices of the recommended services. We strive to provide transparent pricing and ensure our customers receive the best value for their money. Your feedback is valuable, and we will review our pricing structure to ensure it aligns with our commitment to customer satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future. Best Wishes, INFINITI Of Orland Park

April 21, 2024

John Pullen (JP) is an EXCELLENT salesman. He was patient with me. He listened to me and my concerns. He helped me through the car buying process which made the experience less stressful. Than More

by indiarichards
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Vock
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May 16, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that John Pullen provided you with an excellent car-buying experience. It's great to know he was patient, listened to your concerns, and made the process less stressful. We appreciate your kind words and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

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