INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the service and customer support you received from Mike and our valet team. Providing a welcoming and great overall experience for our customers is always our goal, and we're delighted that we hit the mark with you. Your satisfaction is important to us, and we appreciate your kind words and recognition. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking time to leave us a great review about your experience with Victoria! We appreciate your feedback and look forward to working with you in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're delighted to hear that your service advisor was professional and kept you updated. We're also glad we could complete your service within the promised timeframe. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your recent service experience with us! We're delighted to hear that LaToya provided you with welcoming and professional service as your advisor. We appreciate your kind words and are thrilled that you had an overall great experience. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be timely, professional, and that every staff member was pleasant to work with. Ensuring our customers' satisfaction is our top priority, and we're delighted that we could meet your time expectations and get you to work on time. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that Latoya provided you with amazing service and was knowledgeable about your car needs. Customer satisfaction is our top priority, and we're delighted that Latoya took the time to address all your questions and concerns. We appreciate your loyalty and look forward to serving you again in the future. If you ever need anything or have any further questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're delighted to hear that you've consistently had great experiences with our service team. Providing friendly and helpful service is what we strive for, and we're thrilled to know that you've found our sales and cashier teams awesome as well. Your satisfaction is our priority, and we appreciate your continued support. We look forward to serving you again for all your automotive needs! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience working with LaToya. Providing thorough and attentive service is what we aim for, and we're delighted that she exceeded your expectations with amazing follow-up and clear communication every step of the way. We'll be sure to pass along your kind words to LaToya. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly. We're sorry to hear about the delay in receiving a call back and the extended wait for your vehicle's service. Providing timely and efficient service is our priority, and we regret that we fell short of meeting your expectations in this instance. We understand your frustration regarding the part delay and the lack of a loaner vehicle option. Please know that we take your feedback seriously and will work to improve our processes to ensure better communication and service moving forward. We appreciate your patience and understanding, and we're here to assist you in any way we can. Please feel free to reach out to discuss your concerns further, and we'll do our best to resolve them to your satisfaction. Best Wishes, INFINITI Of Orland Park