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INFINITI Roseville

Roseville, CA

Overview
Reviews
4.8
852 Reviews
Call Dealership (916) 633-1120
View Awards

830 Automall Dr

Roseville, CA

95661

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Showing 852 reviews

November 07, 2024

We were very please with our service! However, we were a little disappointed we were not able to utilize the courtesy vehicle. We purchased the extra service package and was told we were More

by TPOMEROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez, Matthew Berry
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Nov 12, 2024 -

INFINITI Roseville responded

Thank you so much for your positive feedback! We’re thrilled to hear that you were pleased with the service overall, and we truly appreciate your kind words. We apologize for the confusion regarding the courtesy vehicle. We strive to provide clear communication about the terms of the courtesy vehicle availability, and we will certainly review our policies and ensure that they are better communicated moving forward to avoid situations like this. We appreciate you bringing this to our attention and are grateful for your understanding. If you have any other concerns or if there’s anything we can do to enhance your next experience, please don’t hesitate to reach out to ur Service Manager, Michael Jeffries at (916) 770-8400

November 06, 2024

Infiniti service (complimentary 1st oil change) was quick and professional. Welcoming and friendly service office. More

by msalazar2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
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Nov 07, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're delighted to hear that your first oil change went smoothly and that our service team provided a welcoming and professional experience. It was our pleasure to assist you, and we look forward to continuing to serve you and your INFINITI in the future. Safe driving!

November 04, 2024

Over all customer service and service advisor did excellent job on helping us with our vehicle More

by Sony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez, Matthew Berry, Micah Caplan
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Nov 05, 2024 -

INFINITI Roseville responded

Sony, Thank you for the 5-star review! We are so glad our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time we can assist you!

November 04, 2024

Tech communicated w/ updates, service was timely (waited for car), waiting area was clean, no one tried to sell me anything i didn’t need! More

by KIERNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez, Alyssa Ussery
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Nov 05, 2024 -

INFINITI Roseville responded

Thank you for your amazing feedback! We're so glad you had a wonderful service experience with us. We look forward to the next time we can assist you!

November 04, 2024

Micah is fabulous! !! Very helpful and responsive. Still did not have the tire alerts reset after several visits. More

by tonillipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez, Alyssa Ussery, Micah Caplan
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Micah! We are so glad he left such a lasting impression. He really is amazing and we're so fortunate to have him on our team! We look forward to the next time we can assist you!

November 04, 2024

Tried very hard to make it right for me coming from Galt. Checked car while I waited to see what the service entailed. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez, Michael Jeffries
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Nov 04, 2024 -

INFINITI Roseville responded

Barb, Thank you for the 5-star review! We are so glad we could be here to assist you, we look forward to the next time!

November 04, 2024

They were great to get me in and out and take care of the recall issue I was bringing my car in for More

by MFALCON8907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a quick and efficient visit to our service center. We look forward to the next time we can assist you!

November 03, 2024

Everything was great with no issues. Thank you for the quick response and service. I plan on coming back. More

by FNAJERA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery, Micah Caplan
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a wonderful experience with us! Amazing customer service is our top priority and we're happy to hear we hit the mark! We look forward to the next time we can assist you!

November 02, 2024

Fast friendly service with no surprises or up selling. Construction going on but still comfortable wait areas. More

by RLHENSLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a fast and friendly experience! It's great that you found our waiting areas comfortable despite the improvements being made to our facility. We appreciate your understanding and look forward to serving you again soon!

November 02, 2024

Matthew is the best service advisor I have ever hd the pleasure of working with. He explains everything thoroughly and politely. As well as an overall great employee More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
Print
Nov 04, 2024 -

INFINITI Roseville responded

Danny, Thank you for your kind words about Matthew! We're so glad to hear that he has made such a positive impact during your service experience. His thorough explanations and polite demeanor are exactly what we aim for. We appreciate your feedback and will be sure to pass it along to him. We look forward to serving you again!

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