INFINITI Roseville

Great people and Service My experience here was nothing but positive. Other deslerships should use this place as an example of a simple and helpful car buying experience. Thom My experience here was nothing but positive. Other deslerships should use this place as an example of a simple and helpful car buying experience. Thomas was able to get me the car I wanted with all the options I needed. He took the extra effort and made sure he went over all the features of the car with me. I would Thomas and the whole infiniti team at Roseville to all my friends and family. More

Best customer service Everyone at the dealership was amazing. I loved how I wasn’t pressured and followed around to buy a car. Everyone at the dealership went out of their Everyone at the dealership was amazing. I loved how I wasn’t pressured and followed around to buy a car. Everyone at the dealership went out of their way to make my car buying experience the best. Thomas King is the best car salesman! He is super friendly and funny. I highly recommend going to this dealership! More

Easiest Car purchase of my life This is my second purchase from Infiniti Rosesville. 12 years ago I bought a new 2006 M45 there... It has run for 235K miles flawlessly. I knew I This is my second purchase from Infiniti Rosesville. 12 years ago I bought a new 2006 M45 there... It has run for 235K miles flawlessly. I knew I was ready to make another Infiniti purchase. I was very specific in what I wanted: Q70 with a V8. I made a blind call to the Infiniti Roseville sales office on a SAT. Thomas King answered and was extremely friendly, professional, and knowledgeable. He took the info I gave him and told me about a 2017 Q70L they had in stock. Because I live 90 minutes away, it was not convenient for me to drive over and see it. Thomas sent me the link to the car on their website. He racked it and texted me pictures. Amazingly, he also sent me a price quote so that the deal could be almost completed before I drove up. Thomas is an easy guy to trust and made the purchase simple. We test drove it, negotiated a little, and then shook hands on a deal four days after the original call. Thomas' straight forward personality made this deal run absolutely smooth. I am lucky that he was the one to pick up the phone. More

Repeat customer While the overall car buying process has never been easy or fun, working with Todd and Beckie made it more enjoyable. This was our second purchase fr While the overall car buying process has never been easy or fun, working with Todd and Beckie made it more enjoyable. This was our second purchase from this dealer and we wouldn't hesitate to go back a third time. More

Second Infiniti My husband had a 2004 Q35 Coupe Sport. My husband loved that care and wasn't about to let go., The only way to get him to give up that car was to re My husband had a 2004 Q35 Coupe Sport. My husband loved that care and wasn't about to let go., The only way to get him to give up that car was to replace it with another Infiniti, this time it is the Q50 Sedan. We purchased the first one as a certified pre-owned. Here we are 14 years ago and again we have a pre-owned 2014 Q50 with 6000 miles again from Infiniti Roseville and we couldn't of had a better experience with Todd in Roseville. I guess we are Infiniti for life. More

Quick, painless, professional. This dealership is by far one of thee most relaxed, professional places I’ve been to. They’re all about customer satisfaction, which is a gem nowadays This dealership is by far one of thee most relaxed, professional places I’ve been to. They’re all about customer satisfaction, which is a gem nowadays. Thomas provided great insight on the quality of each type of brand in the industry, in those that I was interested in. His honesty throughout the test drives and personal experience with his infinte made me feel comfortable and confident with my pick. Glad new owner of an infinte Q50! Also, would like to thank the finance accountant, Beckie for her professionalism and expertise within the industry. More

Thomas King is the best I bought my car from Thomas and he has got to be the most honest upfront person I’ve ever done business with. He got me the best car at the best price I bought my car from Thomas and he has got to be the most honest upfront person I’ve ever done business with. He got me the best car at the best price at the best rate. I will only buy cars from Thomas from here on. More

service I still wished some one in the service department would give me a copy of the inspection report on my car (and not a copy of the Carfax report). I alr I still wished some one in the service department would give me a copy of the inspection report on my car (and not a copy of the Carfax report). I already have 4 copies of the Carfax and no copy of the original inspection report More

Questionable service response Our 2017 small SUV has spent two weeks in repair. Unable to determine how to fix. There are three vehicles in USA with this same problem. After two we Our 2017 small SUV has spent two weeks in repair. Unable to determine how to fix. There are three vehicles in USA with this same problem. After two weeks repair picked up car no lights were on. That only lasted three days. Dropped off car on Monday no call no status simple update would be helpful. More

My new QX60 Blake knows what it means to close a deal. I had my first dealings with him in Elk Grove. My husband and I were trying to trade my BMW to go back t Blake knows what it means to close a deal. I had my first dealings with him in Elk Grove. My husband and I were trying to trade my BMW to go back to the Nissan/Infiniti family. I have owned 2 Altimas and a G35 prior to the Bimmer. I love the quality of the cars leaving was a mistake. We were trying to close a deal on the G37 and couldn't so we were leaving because the negotiations broke down. As we were leaving Blake spoke, introduced himself and asked us a few questions. All he said was "let me see what U can do" and based on his ability to "please" the customer he was able to get the deal for us when the original sales person was ready to let us walk. On that trip and because of him I traded my BMW and drove off in my G37. Fast forward to 9/18/17. I was surfing the web since my lease was coming to a close. Once again I tried to deal with Elk Grove and once again I felt they were not wanting to work with me. I didn't feel like They really wanted my business. Everything was "I don't think we can do that". I was st tbe piint of giving up and just waiting until January my lease end date. Then I was contacted via e-mail someone from Roseville. I was calling back to say that I was just going to wait since I was led to believe that's what I needed to do. Low and behold the person on the other end was Blake. Not knowing it was one in the same from Elk Grove, i explained what I was wanting to do and he said let me check into it for. He did advise me that i may have to wait since I had 5 months left on my lease. He asked what kind if car I wanted and the work began. He was diligent but not pushy. He worked to earn our business and I appreciated that. Blake is a phenomenal sales person. He made me feel that he truly cared about our needs and wants. The Roseville Team has earned me as a customer. They need to bring this kind of service to Elk Grove. If I weren't for Blake and the rest of the team; Peter, Rebecca and Anthony I would still be waiting. They made sure I left with my new car. I love my QX60. Thank You Roseville Infiniti. This is now my 5th Nissan/Infinti product!!!! I am a satisfied customer. More