INFINITI Stuart

Reached out to a sales rep. We had a guaranteed price at Palm Beach Infiniti but wanted to give Stuart a chance since we had been working with a sales rep for years. My husband We had a guaranteed price at Palm Beach Infiniti but wanted to give Stuart a chance since we had been working with a sales rep for years. My husband and the sales rep went back and forth for a while. The next day the sales rep text my husband and says the numbers he was given is on a car that isn’t even in the lot or for the car we had been looking at and that the price of the vehicle would be much higher. My husband said ok .. and we went ahead and begin negotiating on the vehicle that we wanted . My husband and the sales rep came to an agreement. Paperwork was supposedly written up and we’re just coming to pick up and sign. Upon sitting down with the finance guy.. we learned we had been lied to again and the price was actually 2 dollars higher than we had previously agreed to which we had in writing. The manager Josh refused to speak to my husband and said there is nothing else they can do , either take it or leave. We were treated terribly. We have been loyal Infiniti customers for years. I am so disgusted by the way we were lied to and manipulated. We will never ever go back to this store. Bad way to do business and treat customers. More

Michael handled everything very promptly and professionally . Great explanation of vehicles available also . Thank you professionally . Great explanation of vehicles available also . Thank you More

I appreciate this dealership and the excellent service that I received by Jorge Caprio! Thank you. that I received by Jorge Caprio! Thank you. More

The service advisor did an excellent job in helping us with our damaged tire emergency. It is greatly appreciated. with our damaged tire emergency. It is greatly appreciated. More

Great service. Very responsive a a a a a a a a a a s s s Very responsive a a a a a a a a a a s s s More

Jorge is always excellent He listens to me and advises as needed. Goes above and beyond as needed. Goes above and beyond More

Took my vehicle in 2 times, once to look at the problem with my speaker in the back, and once to have the speaker replaced. Sat in the waiting room for 2 hours, after working all day while they replaced t with my speaker in the back, and once to have the speaker replaced. Sat in the waiting room for 2 hours, after working all day while they replaced the speaker. Was told the problem was fixed, and it was clearly not fixed. Is there no quality control at this dealership? Right now, not happy. Hopefully Monday they will offer me a loaner car, fix the problem so I don't have to sit there again. More

The dealership is run in a classy way without pushy sales folks and gamesmanship being part of the process. I feel that I can trust what they say and the truly want me to be a happy customer. folks and gamesmanship being part of the process. I feel that I can trust what they say and the truly want me to be a happy customer. More

I have been bringing my car to infinity Stewart since I purchased it, I am very pleased with the services I received there. Jorge, my service advisor, was wonderful to work with. purchased it, I am very pleased with the services I received there. Jorge, my service advisor, was wonderful to work with. More

There was no nonsense negotiating. Michael thought of all the details. What started out as an intimidating experience ended up as a brand new Infiniti in my garage. I'm very grateful Michael thought of all the details. What started out as an intimidating experience ended up as a brand new Infiniti in my garage. I'm very grateful More