1,197 Reviews of INFINITI Stuart - Service Center
Poor. It took 2 1/2,hours just to get my oil changed! The personnel( greeter and manager) were very nice and professional but there is something wrong with It took 2 1/2,hours just to get my oil changed! The personnel( greeter and manager) were very nice and professional but there is something wrong with your process when it takes 2 1/2 hours for an oil change. What good is an appointment if you don’t even start work on the vehicle until 1 1/2 hours later? This was worse than going to a doctors appointment. And I’m sure you can relate to that! The next one is 100% on you or I won’t be coming back for service or otherwise. This is how you treat your buying customers? More
Jorge and the whole service team made my service experience simple and worry free. Thanks to the whole Stuart Infiniti team. experience simple and worry free. Thanks to the whole Stuart Infiniti team. More
Poor communication. Had 11AM appointment. Service advisor never acknowledged me waiting in the showroom. After texting him that I was waiting there he still never came t Had 11AM appointment. Service advisor never acknowledged me waiting in the showroom. After texting him that I was waiting there he still never came to me to let me know the status. After 1.5 hours my car was completed. There needs to be better clarity as to the process. I did like that my car was washed though. More
Friendly, informative and timely. Thank you. Walked into showroom and looked at latest models. Not a single sales person approached me. Could have started relationship for future new Thank you. Walked into showroom and looked at latest models. Not a single sales person approached me. Could have started relationship for future new car sale. More
Scott, my service manager was absolutely amazing, and did everything in his power to make the stop in pleasant… I highly recommend him the surface center was clean, and everybody there seemed to be very hel everything in his power to make the stop in pleasant… I highly recommend him the surface center was clean, and everybody there seemed to be very helpful More
I'm always welcome and they treat my vehicle like it was theres. I really enjoy visiting the Infiniti dealership in Stuart theres. I really enjoy visiting the Infiniti dealership in Stuart More
Left my car for service in the morning. Received one text suggesting repairs and when I replied...I received no response. Then I tried reaching service and the manager from 2:30 until I Received one text suggesting repairs and when I replied...I received no response. Then I tried reaching service and the manager from 2:30 until I arrived back at the dealership at 4:30. I called a minimum of 6-8 times with no one answering my calls. Sent a complaint to the dealership and got no response More
Took my car in 25 minutes late Let my car sit for 15 minutes finished before I initiated contact. Who do I see about settling up and getting me on my way. Service supervisor was in the service office minutes finished before I initiated contact. Who do I see about settling up and getting me on my way. Service supervisor was in the service office with 2 other service people when I had to break them up to ask how do I get out of here. Service supervisor didn’t say a word and beat feet out of the office. Great supervisor. Could have said a word or two but chose to hit his candy drawer in his filing cabinet instead. I’ve never seen more people walking around and doing nothing. There’s a reason I didn’t buy my QX 80 at Infiniti Stuart. First of all, when I was in the market for a new QX 80 Infiniti of Stuart didn’t have 1 in stock. They’re response was we can order you one. No thanks. I wanna look at a few and decide which one I want. So I went to palm beach where they had 11 of them. As a matter of fact I wanted to look at the new QX 80’s when I got my recent oil change ant Infiniti Stuart and they’re were none on the show room floor. How can you not have at least 1 QX 80 on the show room floor. This dealership leaves me uninspired to do business with them in the future More