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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,179 Reviews

1,179 Reviews of INFINITI Stuart - Service Center

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January 29, 2024

She is fantastic! ! Always take extra good care of me and other guests. I appreciate it. More

by cassidymaebass
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Jan 29, 2024 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Cassidy, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

January 27, 2024

I had a very positive experience Lamage was very professional Everyone at the dealership Was pleasant and courteous More

by Jp
Recommend Dealer
Yes
Employees Worked With
Lamage
Jan 29, 2024 -

INFINITI Stuart responded

Thank you for your business and this review. We're happy to hear Lamage was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott O'Keefe Service Manager (772) 254-8222

January 27, 2024

Mixed up my car with another and was going to put 2 tires on. Disappointed in my service this time More

by DEBCATT2
Recommend Dealer
No
Employees Worked With
Whitney Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Feb 01, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

January 26, 2024

Was dropping car off for oil change . Waited 20 minutes for someone ( Alex) to check me in. Never happened. Left . Sent text to Alex that I would pick up either later that day or first th More

by Pjstiner
Recommend Dealer
Yes
Employees Worked With
Idk - Alex (maybe?)
Jan 27, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Scott O'Keefe Service Manager (772) 254-8222

January 24, 2024

Attentive, welcoming, thorough explanations of service and assistance in understanding the timing of the next maintenance. Gave me comfort and confidence how to address issue. More

by SPRINGERASSOC
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Jul 11, 2024 -

INFINITI Stuart responded

We are very happy to have provided you with such a positive experience! Whitney and our team sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222

January 23, 2024

Really have come a long Service was great will be back again Excellent Excellent Excellent Service Department More

by ALEXDONZA62
Recommend Dealer
Yes
Employees Worked With
Alex Foster
Jan 23, 2024 -

INFINITI Stuart responded

Thank you, Alex, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott O'Keefe Service Manager (772) 254-8222

January 23, 2024

Oil change was good. ..but the commentary carwash was not good. The car was not dry off, which can cause water spots,windows very dirty smeared. These are the employees wh More

by Mrs Reid
Recommend Dealer
Yes
Jan 23, 2024 -

INFINITI Stuart responded

Thank you for providing this feedback, Mrs. Reid, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Scott O'Keefe Service Manager (772) 254-8222

January 15, 2024

I have been unable to get a call back about service items Need to speck with Whitney about service items. More

by KATHY.CRAWFORD
Recommend Dealer
No
Employees Worked With
Whitney Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Jan 18, 2024 -

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222

January 14, 2024

Quote was wrong. did not disclose at cc fee. And was told it would it would take an hour when it was almost 2 hours. More

by Scubagrl5
Recommend Dealer
No
Employees Worked With
Alex
Jan 15, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carlos Gonzalez General Manager (772) 254-8222

January 13, 2024

Mislead on a tire rotation They said $29 for tire rotation. Charged for shop fee without informing me and refused to eliminate it More

by gmakozy1
Recommend Dealer
No
Employees Worked With
Jorge
Jan 15, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carlos Gonzalez General Manager (772) 254-8222

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