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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,181 Reviews
Call Service Center (772) 320-5709

1,181 Reviews of INFINITI Stuart - Service Center

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January 14, 2024

Quote was wrong. did not disclose at cc fee. And was told it would it would take an hour when it was almost 2 hours. More

by Scubagrl5
Recommend Dealer
No
Employees Worked With
Alex
Report | Print
Jan 15, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carlos Gonzalez General Manager (772) 254-8222

January 13, 2024

Mislead on a tire rotation They said $29 for tire rotation. Charged for shop fee without informing me and refused to eliminate it More

by gmakozy1
Recommend Dealer
No
Employees Worked With
Jorge
Report | Print
Jan 15, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carlos Gonzalez General Manager (772) 254-8222

January 13, 2024

Lack of care, horrible customer experience, no follow up or call back skills what so ever, no accountability, poor professionalism and no desire for wanting repeat business. Especially from someone buying t More

by oneil4690
Recommend Dealer
No
Employees Worked With
Sales guys name is very unique, Finance guy Wesley and also Alex.
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Jan 15, 2024 -

INFINITI Stuart responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Carlos Gonzalez General Manager (772) 254-8222

January 13, 2024

Excellent customer service very helpful and knowledgeable! Very nice and polite and very fast service! More

by shawnnobari
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jan 14, 2024 -

INFINITI Stuart responded

Shawn, Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222

January 13, 2024

Pedro was very helpful and knowledgeable. He made the payment work to fit my budget. More

by TJW111774
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Jan 14, 2024 -

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro met your expectations. Thank you again for choosing INFINITI Stuart, we look forward to having you as one of our valued customers for many more years to come! Scott O'Keefe Service Manager (772) 254-8222

January 13, 2024

I went in for service, paid a hefty price, and the problem was never solved. Have been there 3 times now and the issue persists. Dealership still have not made it right. More

by jtt0128
Recommend Dealer
No
Employees Worked With
Whitney Lovatt, Whitney Robinson
Report | Print
Jan 15, 2024 -

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222

Jan 15, 2024 -

jtt0128 responded

I’ve been waiting for you guys to reach back out to me. You have all my contact information, I’ve reached out several times now and have not heard back.

January 12, 2024

We drive extra miles to have our QX 80 serviced by Whitney and Scott. Very professional and knowledgeable. Excellent trained technicians and reliable service. More

by EDK923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson, Scott O'Keefe
Report | Print
Jan 14, 2024 -

INFINITI Stuart responded

Thank you! Whitney, Scott, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

December 14, 2023

This review is for service, specifically Jeff Orr. I moved here from New England and although I live in Palm Beach Gardens I drive to Stuart for service at Infiniti of Stuart. For one and a half y More

by Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
Report | Print
Dec 15, 2023 -

INFINITI Stuart responded

Thank you for the kind words for Jeffrey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

December 14, 2023

Whitney was fantastic. Very friendly and excellent communication skills. I feel Ike I can trust her completely. More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
Report | Print
Dec 15, 2023 -

INFINITI Stuart responded

We are very happy to hear that Whitney provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott O'Keefe Service Manager (772) 254-8222

December 11, 2023

Great job! There was great attention to time management. The problem was explained very well. More

by BETHSDAFL
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Dec 11, 2023 -

INFINITI Stuart responded

Thank you, Beth, for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222

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