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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,179 Reviews
Call Service Center (772) 320-5709

1,179 Reviews of INFINITI Stuart - Service Center

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December 04, 2023

Unfortunately I would not recommend this dealership to anyone, from my dealings with the service department to the sales manager the experience was horrible. More

by Amanzo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

INFINITI Stuart responded

We would like to extend our sincerest apologies that your experience with our dealership did not meet your expectations. We take all feedback seriously and are committed to providing excellent service to all our customers. We strive to maintain the highest standards of customer satisfaction, and we regret that we fell short in your case. We would greatly appreciate the opportunity to hear more about your specific experience and address any concerns you may have. Our team is dedicated to making every customer’s visit a positive and memorable one, and we would welcome the chance to make things right. We are committed to resolving any issues and ensuring that you have the best possible experience with us. Please feel free to reach out to us directly so that we can discuss your experience in more detail and work towards a resolution that leaves you completely satisfied. Your feedback is valuable to us, and we thank you for bringing your concerns to our attention. We hope to have the opportunity to restore your trust and demonstrate our commitment to providing exceptional customer service. Sincerely, Carlos Gonzalez General Manager (772) 254-8222

December 03, 2023

Alex was professional and friendly. He explained what was going to be fixed accurately and in a concise manner More

by FGVEGTT69
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex , Ricky Janoher
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Dec 03, 2023 -

INFINITI Stuart responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us here at INFINITI Stuart to be a positive one. Please don't hesitate to reach out if you need anything else. Scott O'Keefe Service Manager (772) 254-8222

December 03, 2023

Good curtious service Service was prompt and on time with pleasant waiting area Very satisfied More

by db2664
Recommend Dealer
Yes
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Dec 04, 2023 -

INFINITI Stuart responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at INFINITI Stuart to be a positive one. Please don't hesitate to reach out if you need anything else. Scott O'Keefe Service Manager (772) 254-8222

December 03, 2023

Very attentive and forthcoming. He made sure that the car was done quickly and efficiently More

by ROLLINS.TRACI
Recommend Dealer
Yes
Employees Worked With
Jorge
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Dec 04, 2023 -

INFINITI Stuart responded

Thank you, Traci, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott O'Keefe Service Manager (772) 254-8222

December 01, 2023

Arrived 7:30am car not worked on till 2:30 all 3-4 times came in. Also horn and windshield washer spray no longer working after I brought in vehicle. Both working before I brought in. I did have wrong parts More

by Andy Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
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Dec 03, 2023 -

INFINITI Stuart responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Andy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Scott O'Keefe Service Manager (772) 254-8222

Dec 10, 2023 -

Andy Campbell responded

My car horn, washer fluid sprayer and trunk release in side the car no longer work. They all worked before bringing the car in to be serviced. What can be done?

Dec 10, 2023 -

Andy Campbell responded

My car horn, washer fluid sprayer and trunk release in side the car no longer work. They all worked before bringing the car in to be serviced. What can be done?

November 30, 2023

Efficient, on time, price as quoted , delivered service in a professional manner, as a faithful customer since 2021 I continue to be impressed with the service department of this dealership. More

by SUSANEBOONE
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Orr
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Dec 02, 2023 -

INFINITI Stuart responded

Hi Susane, we are very happy to have provided you with such a positive experience!

November 29, 2023

Very professional. Love the quote by text and the payment electronically. The appointment was very timely, within just s few days, not weeks. More

by tan081916
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Orr
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Nov 30, 2023 -

INFINITI Stuart responded

Thank you for your very kind review. Jeffrey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

November 28, 2023

Jeff was very professional and courteous including staff. The issue was addressed and resoled in a timely manner. More

by wpapko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

INFINITI Stuart responded

We are very happy to hear Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott O'Keefe Service Manager (772) 254-8222

November 25, 2023

Whitney scammed me into a $1k+ HVAC diagnostic, HVAC is still opening and closing recicle air control on its own for no reason. Technicians damaged my rear back cargo area plastic cover, I still haven’t h More

by MIRIAMIBANEZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

INFINITI Stuart responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlos Gonzalez General Manager (772) 254-8222

November 23, 2023

Top notch service! ! Went in for service on my vehicle and I was in and out in no time. More

by KENOL M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2023 -

INFINITI Stuart responded

Hi Kenol M, we are very happy to have provided you with such a positive experience!

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