Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Stuart - Service Center

Stuart, FL

4.4
1,181 Reviews
Call Service Center (772) 320-5709

1,181 Reviews of INFINITI Stuart - Service Center

Sort by
October 14, 2022

Service was great, they addressed all my issues and corrected them. I am happy with the service that was provided. More

by Srobbins3331@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2022 -

INFINITI Stuart responded

Thank you for your business and 5 star review! We look forward to continuing to assist you with all of your vehicle needs!

October 13, 2022

Advisor was great the advisor did a really nice job and was great for me More

by gwpeters1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2022 -

INFINITI Stuart responded

Thank you for your business and 5 star review!

October 13, 2022

This dealership is a welcoming and efficient service center with a snack bar! They are quick! More

by Kristin.dejong25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott O'Keefe
Report | Print
Oct 15, 2022 -

INFINITI Stuart responded

Thank you Kristin for your 5 star rating and your business!

October 12, 2022

The wait was too long otherwise everything was ok. Everyone was so nice to us it was a good experience More

by CARINEDOSSOUS5
Recommend Dealer
Yes
Employees Worked With
Justin Bianchi
Report | Print
Oct 13, 2022 -

INFINITI Stuart responded

Thank you for your review and your feedback! We strive every day to improve ourselves and will do our best to be more efficient with timing. We appreciate your business! Thank you!

October 08, 2022

Stuart Infinity service was awesome we had bought a 2019 QX80 in June and brought it in for it's first oil change we had a young Gentleman named Justin who took care of everything my wife had questions abou More

by rickjprosser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bianchi
Report | Print
Oct 08, 2022 -

INFINITI Stuart responded

Thank you Rick for your 5 star rating and your feedback! We appreciate your business and look forward to continuing to assist you with your vehicle needs. We are happy to hear you are enjoying your QX80!

October 08, 2022

People are Nice but you would expect that from a up scale dealership. I waited for my car and it was comfortable but nothing special More

by 19TERRYWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Orr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

INFINITI Stuart responded

Thank you for your feedback Terry. Could you please reach out so that we can further discuss why you felt your experience was only 3 stars? You can reach me at 772.266.7575 Thank you! Amanda McCartney Sales Manager

Oct 08, 2022 -

19TERRYWILSON responded

Amanda. Explain to me why you survey? Is it for 5 stars or for a means to improve? I’ve never had a business want me to call them to discuss the review. I think that fact is another validation of an average rating.

Oct 08, 2022 -

INFINITI Stuart responded

Of course it is for feedback so we can improve ourselves every day! However we do pride ourselves on a 5 star experience for every customer so when they do not feel we achieved that, we want to reach out for better explanation. Thank you for your business.

Oct 08, 2022 -

19TERRYWILSON responded

Amanda. My experience wasn’t bad, it was normal. Your chairs might be a touch more comfortable but It’s the same experience that I would receive at the Ford or Chevy dealership. I do business with you because you’re the only Infiniti dealer in town and you haven’t given me any reason to drive to another Infiniti dealer. That’s a soft complement to you. Your service isn’t five star but that doesn’t mean it was below expectations. My bet is most people either give you a 5 or don’t fill out the survey. Both probably because they are indifferent about your service and us customers don’t really have very high expectations when walking into a dealership. You are welcome to contact me if you’d like, you’ve got my info. (I receive test, emails and phone calls from you often about seeking my car back to you). Maybe your dealership is different, but my experience is it’s more about the five star rating to keep your status with the manufacturer. No worries, unless you blackball me for being honest I’ll be back for service the next time my car needs it. Hope you have a great weekend.

October 06, 2022

The service representative Raphael was excellent but the guys who troubleshoot or perform the repairs were not thorough. More

by jrittersporn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Report | Print
Oct 08, 2022 -

INFINITI Stuart responded

Thank you for your review and your business! We appreciate your feedback and would like to hear more about your concerns on the repairs. Please reach out to our service manager Scott @ 772-266-7583. Thank you!

October 05, 2022

This is the most accommodating service dept and the svc dept staff are wonderful They always follow thru! More

by Jjarmay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe, Rafael Salcedo
Report | Print
Oct 06, 2022 -

INFINITI Stuart responded

Thank you for your 5 star rating and review. We appreciate your business and look forward to continuing to assist you!

October 04, 2022

Car was done when promised. Unfortunately upon pickup I noticed that the rug on the drivers side had dark stripes on it which weren’t there when I dropped it off. After the ser More

by stephenberrardi01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

INFINITI Stuart responded

Mr. Berradi, Infiniti Stuart always strives to provide Excellent service. We are truly sorry that we have missed the mark. Please feel free to stop by at your earliest convenience so we may address this for you. We really appreciate you letting us know so we may improve for all our guests.

Oct 07, 2022 -

stephenberrardi01 responded

I had them address the issue before leaving the dealership.

October 02, 2022

Very good service department, Rafael and Whitney are outstanding. Definitely my first choice for service for my QX80 More

by CDSINKULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Salcedo
Report | Print
Oct 03, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review and your business! We look forward to continuing to assist you with your vehicle needs!

1
...
55
56
57
...
119